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News : Talkdesk Partners With TrackTik
San Francisco, CA, USA, Oct 1, 2019 -- Talkdesk, Inc., a cloud contact center for innovative enterprises, announced TrackTik Software Inc. will move to Talkdesk for improved call quality, scalability and seamless integration with Salesforce. TrackTik is partnering with Talkdesk to provide and maintain a high-quality customer experience as the company scales internationally.
"TrackTik technology is trusted by hundreds of security providers to protect critical parts of their customers’ infrastructure, and they expect our customer service to provide the same level of satisfaction as our software," said Samantha Goldstein, sales analyst, TrackTik. "We strive to set and provide the gold standard of customer service in our industry; the best call quality, an easy-to-navigate phone menu, and rapid response times for client requests. From the very first touchpoint of a potential client, to their ongoing support as a long-standing client, we aim to deliver the highest quality experience and see Talkdesk as the solution that takes our customer experience to the next level."
"Companies must improve the speed and quality of their live customer interactions in order to make customer experience their key differentiator and competitive advantage," said Tiago Paiva, chief executive officer, Talkdesk. "Forward-thinking companies like TrackTik are choosing Talkdesk, and our cloud-native contact center solution for the enterprise, to manage their customer contact centers needs now and well into the future."
Posted by Veronica Silva Cusi, news correspondent
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Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Thursday, October 3, 2019
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