News : Talkdesk to Offer Fonolo’s Call-Back Solution to their Customers
Toronto, ON, Canada, Aug 15, 2017 -- Fonolo is proud to now offer its cloud-based call-back solutions to a growing network of Talkdesk-powered contact centers, and is coming soon to AppConnect.
"Talkdesk is thrilled to offer customers a new contact center experience that incorporates cutting-edge technology from Fonolo. We recognize them as a true innovator and are looking forward to building something great together," explained Robert Sur, Head of Platform at Talkdesk.
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Fonolo’s cloud-based call-backs are now available to all Talkdesk customers and, starting soon, Talkdesk admins can integrate Fonolo’s capabilities into their contact center stack with just a single click.
"As one of the world’s leading contact center solution providers, we’re thrilled to be part of the Talkdesk ecosystem, and can’t wait to see more enterprises benefit from Fonolo call-backs," said Shai Berger, CEO of Fonolo.
"Our customers really appreciate the fact that we will virtually hold their place in line and call them back as soon as it’s their time to speak with an agent. We’ve even heard the customers praising the solution to our agents," said Michael Volensky, Director of Operational Excellence & Support for Nutrisystem.
#contactcenterworld, @talkdesk, @Fonolo
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Fonolo
Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
Talkdesk is browser-based SaaS call center software for sales, support and marketing. It takes 5 minutes to setup and is completely customizable. Automate the telephone support process, know everything about the caller and enrich your helpdesk case and CRM histories by automatically integrating call logs, recordings, voicemails and cases into one customer profile. It seamlessly integrates with Nimble, Magento, Shopify, BigCommerce, Zendesk, Desk.com, Freshdesk, LiveChat and others.
Published: Thursday, August 17, 2017
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