San Francisco, CA, USA, July 21, 2021 -- Talkdesk(R), Inc., a global customer experience provider for customer-obsessed companies, unveiled the Talkdesk CX Strategy Value Framework, a customizable blueprint to help organizations define and then execute on their contact center customer experience (CX) strategies. The CX Strategy Value Framework is designed to provide a seamless Talkdesk customer journey and allow businesses to focus on the initiatives that will deliver the greatest impact on their CX success.
"Exceptional customer experiences have become a strategic weapon for companies," said Rob Peterson, global head of CX strategy, Talkdesk. "The Talkdesk CX Strategy Value Framework helps them sharpen that weapon by devising a CX strategy that delivers optimal outcomes. By gaining consensus and alignment across stakeholders and vendor resources, we can point everyone in the same direction and drive towards success together."
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Posted by Veronica Silva Cusi, news correspondent
Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Friday, July 23, 2021
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