News : Talkdesk Working with Shopify to Support Growth and Scale Customer Support
San Francisco, CA, USA, Oct 17, 2016 -- Talkdesk, a contact center software provider, announced that Shopify, a multichannel ecommerce platform designed for small and medium-sized businesses, has selected Talkdesk to power its real-time customer service operations. By working with Talkdesk, Shopify can more easily scale to support its merchants.
"We needed a partner that could help us scale our existing call center infrastructure while aligning with these core values," said Chris Wilson, Director of Technical Support at Shopify. "Talkdesk offers everything you look for in an enterprise software vendor, but will help us to increase our focus on quality interactions with dozens of innovative call center features such as a Slack integration, queue to call back, live reporting, Intelligent Reconnect and many more."
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Talkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
Published: Tuesday, October 18, 2016
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