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News : Talksure Living the Legacy of Madiba

#contactcenterworld

Financial Services Provider, Talksure in partnership with Crossroads KZN, joined the learners at Redcliffe Educare Centre for a fun Mandela Day.

The Educare centre caters to the needs of children from the Redcliffe community. Kamhal Pillay, Talksure’s Employee Engagement Officer, said that Talksure wanted to bring smiles and tasty meals and treats to the children on Mandela Day. "We want to honour Tata Madiba’s legacy. He was a man that loved children and children loved him, so this was a fitting way to pay tribute to the Father of our Nation", she added.

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Talksure’s employees together with the company, contributed money which was used to prepare lunch packs, goodie bags as well as materials and supplies to improve the centre’s vegetable garden. A group of employees visited the school, where they provided fun activities such as face-painting and crafts. All the children participated in hand print painting a massive South African flag - a representation of the role that our youth have to play in building our nation into the future.

"The Educare Centre started 13 years ago and is in partnership with Redcliffe Primary. To date, 250 children have moved from pre –grade R into the school programme. We would like to thank Talksure for everything they have done, not only this Mandela day but for previous initiatives they have supported at the centre," said Mahendra Singh of Crossroads KZN.

The centre was filled with the chatter of small voices as they waited their turn to get involved in the activities and interacted with the Talksure employees. "The time spent with these kids was just heart-warming and was a small contribution on our part, however the smiles on the kids’ faces was the real magic of Mandela Day," said Zameer Asmal, Marketing Coordinator at Talksure

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We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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About Talksure:
Company LogoEstablished in 2010, Talksure is a financial service provider. The strong entrepreneurial and ethical vision developed by our founder and chairman is shared by our Executive team who have almost 100 years of combined experience within the Financial Services and contact centre industry in the Europe and South Africa.
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Today's Tip of the Day - Headsets

Read today's tip or listen to it on podcast.

Published: Friday, August 2, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

4.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

5.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

6.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

7.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

8.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.

9.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
 

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