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News : Talksure Recognised at Prestigious Contact Centre Ceremony

#contactcenterworld

Umhlanga, KwaZulu-Natal, South Africa, May 2018 -- Talksure continued its success from 2017 by winning Silver at the 2018 Contactcenterworld.com EMEA (Europe, Middle East and Africa) Top Ranking Performers Awards Gala. The ceremony was held in Germany, at the Hotel Palace Berlin, on Thursday, 10 May.

For the second year running, Talksure has been recognised for its best practices in the contact centre industry. This year, Talksure competed in the category of Best Contact Centre: Large (Outsource). With over 100 companies from across the region participating, competition was tough.

The accolade serves as an acknowledgement of Talksure's commitment to high standards of service and quality. It also recognises the tireless efforts and calibre of its employees. "Being recognised yet again as one of the best contact centres in the EMEA region is remarkable. This award speaks volumes about what Talksure is aiming to achieve. We are proud to be identified as a leader in the industry as well as representing South Africa on an international stage," said Jacques de Beer, Managing Director of Talksure.

Head of Sales, Sean Moss, who represented Talksure, summarised the entire conference in one word, calling it "excellent". Moss went on to say: "The conference was an amazing combination of passion, skill and dedication; it is a privilege to work with and learn from some of the best leaders in the world. Every day I took away great insights and ideas of how we can better our company, employees and customer journey."

The 2018 Regional Top Ranking Performers Awards saw nations from across the EMEA region take part. Contactcenterworld.com is the world's largest contact centre association, with over 200 000 members in 200 countries. Established in the UK in 1999, Contactcenterworld.com helps professionals and companies through training, education, best practice conferences, awards and engagement measurement tools for customers and staff. The global best practice conference and awards will be hosted in Prague from 5 to 9 November 2018.

Find out more about awards from ContactCenterWorld.com Awards at www.ContactCenterWorld.com/awards

Find out more about ContactCenterWorld.com events at www.ContactCenterWorld.com/conferences

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://pressoffice.itweb.co.za


About Talksure:
Company LogoEstablished in 2010, Talksure is a financial service provider. The strong entrepreneurial and ethical vision developed by our founder and chairman is shared by our Executive team who have almost 100 years of combined experience within the Financial Services and contact centre industry in the Europe and South Africa.
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About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Assessing The Proposal

Read today's tip or listen to it on podcast.

Published: Friday, May 25, 2018

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2020 Buyers Guide Business Continuity

 
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This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
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VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
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