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News : Talksure Takes Gold

#contactcenterworld

Talksure Takes Gold

Talksure, a South African BPO and financial services provider, was recently named the Best Large Sized Contact Center at the 2019 EMEA Contact Center World Awards, held in Vienna, Austria. This award, regarded as the most prestigious international call centre accolade – the "Olympic Games" of the contact centre industry - recognises Talksure’s commitment to industry practice excellence and innovation.

Contenders included many large contact centres from the EMEA region, including Turkey, Saudi Arabia, United Kingdom and Mozambique.

Jacques De Beer after received the award on behalf of Talksure for Best Large Sized Contact Center. "It is an honour and privilege to be recognised for such a prestigious award. Yet again we are extremely proud to represent South Africa on an international platform. We will uphold this honour by continuing to invest in our people and technologies, ensuring that we continue our drive for delivering unparalleled excellence within the industry," said Jacques de Beer, Managing Director of Talksure.

Talksure’s practice was vetted by the CCW judges in order to qualify for participation in the 2019 EMEA Conference. A detailed presentation on the contact centre’s best practices and innovations was showcased by Jacques to industry peers. The final judging process was carried out by the Regional Referees Committee and winners were announced at the Awards Gala evening.

Established in the UK in 1999, ContactCenterWorld.com is the World's largest Contact Centre Association with over 200,000 members in 200 countries and guides professional standards and practice for its member companies through training, education, best practice conferences and engagement measurement tools for customers and staff.

ContactCenterWorld.com will be hosting their international award finals in December in Barcelona. This event will see at least 25 nations worldwide participate for global honours. Talksure looks forward to the honour of representing South Africa at this event.

The ContactCenterWorld.com awards are regarded as the most prestigious global awards program in the industry - some even refer to them as being like the Olympics! Started in 2006 the awards are also fair, unbiased and valuable

Find out more about awards from ContactCenterWorld.com Awards at www.contactcenterworld.com/awards

Find out more about ContactCenterWorld.com events at www.contactcenterworld.com/conferences

#contactcenterworld


About Talksure:
Company LogoEstablished in 2010, Talksure is a financial service provider. The strong entrepreneurial and ethical vision developed by our founder and chairman is shared by our Executive team who have almost 100 years of combined experience within the Financial Services and contact centre industry in the Europe and South Africa.
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Today's Tip of the Day - Telephone Service

Read today's tip or listen to it on podcast.

Published: Monday, July 15, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Telecoms

 
1.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

2.) 
Cloudonix

Cloudonix
Cloudonix provides businesses with software development tools (APIs/SDKs) enabling contextual communications, using existing communications tools and workflows.
Connect your website or mobile APP directly to your call or contact center, keeping the context of who the caller is, why they are calling, and how they got to you as part of the call.

3.) 
Connectica Solutions, LLC

PBX On The Cloud
We provide complete Cloud-based PBX/Phone Systems, including predictive and progressive dialers, phone lines in more than 75 countries and low cost international rates.
We specialize in the US and Latin American market.
PH: +1 (346) 444-3555

4.) 
Layer One Technologies

Layer One Technologies provides information and communication technology (ICT) services to businesses in the greater Charlotte area. Whatever your cabling needs, we have you covered.
PH: (980) 288-4800

5.) 
Megacall

VOIP services
Stay in contact quickly and easily with your international offices through Megacall.

Megacall will fulfill all your telecommunication requirements and on top of that go the extra mile and surprise you with new possibilities for your business, speed to action your requests and keeping within your budget.

📞 Virtual Switchboard
🔌 SIP trunk
🔢 Virtual number
📠 Call Center Solutions
PH: +34 952 667 511

6.) 
NetSapiens

SNAPsolution
Our SNAPsolution – UC and Collaboration tools – can be quickly deployed so you can realize your ROI just as quick. netsapiens offers a comprehensive suite of unified communications (UC) & Contact Center (CC) feature-sets to service providers. Custom-built to provide our partners with unprecedented levels of flexibility, customization, and ease of use.

netsapiens allows you to control your margins in order to improve your ROI. As a provider of a facilities-based solution, you are able to personally choose your origination, termination, hardware costs, etc. to fit your budget. We also allow you to strategically price your product for a maximum return on your investment by charging on a conc...
(read more)
PH: 7608463385

7.) 
Nuxiba Technologies

CenterWare
Build a strong business presence and improve customer relationships!

Offer custom-tailored solutions throughout your sales cycles and customer interactions and assess service levels and control corporate goal achievement through reports and statistics.

Obtain detailed reports based on relevant activity in your contact center, access our quality module to assess calls and performance, apply surveys, develop scripts, record conversations, and more!

Schedule a live demo or request a quote today!

8.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
PH: 213-943-2023
 

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