London, UK, Feb. 27, 2018 -- CGI (NYSE: GIB) (TSX: GIB.A) has been awarded the One IT Operations Outsourcing contract by UK telecommunications company TalkTalk. The contract will see CGI strengthen and transform TalkTalk's operational services over the next five years.
TalkTalk's five year One IT Operations contract forms part of a business-wide transformation programme for better customer experience and operational excellence. Having developed its IT estate organically over the past decade, TalkTalk is looking to improve operational efficiency – and, ultimately, drive further growth – by consolidating its IT systems and processes and evolving its approach from reactive to proactive and preventative.
Gary Steen, CTO, TalkTalk said, "CGI demonstrated strong leadership and a clear ability to impart change and maturity into TalkTalk, both in terms of evolving the IT estate but also our working practices and behaviours. It was that leadership stance and transformational change capability that really stood out for us during the selection process, as well as impressive synchronisation across CGI's global offices when it came to systems and processes."
Tara McGeehan, President, CGI UK, commented, "The UK's telecoms market continues to be hugely competitive, and with the regulatory environment putting more pressure on organisations than ever before, it's crucial that key industry players like TalkTalk get their operational systems and processes in good order. CGI's local industry expertise, combined with our global insight, puts us in a great position to help TalkTalk fulfil their future growth plans."
Posted by Veronica Silva Cusi, news correspondent
About CGI Group:
At CGI, we are in the business of satisfying clients. For more than 35 years, we've partnered with U.S. defense, civilian and intelligence agencies to support their mission-essential needs at every stage of program, product and business lifecycle. As a global leader in information technology, our portfolio of services is customizable to meet the unique needs of our federal clients. We deliver end-to-end services and solutions including application management, infrastructure management, systems integration and consulting, business process services, and cloud computing.
About TalkTalk Group:
TalkTalk is the United Kingdom's leading value for money provider of fixed line broadband and voice telephony services to consumers and business users. The group serves over 4.8 million customers across the UK under the TalkTalk, AOL Broadband and TalkTalk Business brands. Over the past five years, through a combination of organic growth and acquisitions, TalkTalk has built one of UK's largest broadband and voice customer bases.
Published: Wednesday, February 28, 2018
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