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News : TalkTalk Awards Five-year Transformational Outsourcing Contract to CGI

#contactcenterworld, @cgi_global, @talktalkbiz

London, UK, Feb. 27, 2018 -- CGI (NYSE: GIB) (TSX: GIB.A) has been awarded the One IT Operations Outsourcing contract by UK telecommunications company TalkTalk. The contract will see CGI strengthen and transform TalkTalk's operational services over the next five years.

TalkTalk's five year One IT Operations contract forms part of a business-wide transformation programme for better customer experience and operational excellence. Having developed its IT estate organically over the past decade, TalkTalk is looking to improve operational efficiency – and, ultimately, drive further growth – by consolidating its IT systems and processes and evolving its approach from reactive to proactive and preventative.

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Gary Steen, CTO, TalkTalk said, "CGI demonstrated strong leadership and a clear ability to impart change and maturity into TalkTalk, both in terms of evolving the IT estate but also our working practices and behaviours. It was that leadership stance and transformational change capability that really stood out for us during the selection process, as well as impressive synchronisation across CGI's global offices when it came to systems and processes."

Tara McGeehan, President, CGI UK, commented, "The UK's telecoms market continues to be hugely competitive, and with the regulatory environment putting more pressure on organisations than ever before, it's crucial that key industry players like TalkTalk get their operational systems and processes in good order. CGI's local industry expertise, combined with our global insight, puts us in a great position to help TalkTalk fulfil their future growth plans."

#contactcenterworld, @cgi_global, @talktalkbiz

Posted by Veronica Silva Cusi, news correspondent
Source: TalkTalk


About CGI Group:
Company LogoAt CGI, we are in the business of satisfying clients. For more than 35 years, we've partnered with U.S. defense, civilian and intelligence agencies to support their mission-essential needs at every stage of program, product and business lifecycle. As a global leader in information technology, our portfolio of services is customizable to meet the unique needs of our federal clients. We deliver end-to-end services and solutions including application management, infrastructure management, systems integration and consulting, business process services, and cloud computing.
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About TalkTalk Group:
Company LogoTalkTalk is the United Kingdom's leading value for money provider of fixed line broadband and voice telephony services to consumers and business users. The group serves over 4.8 million customers across the UK under the TalkTalk, AOL Broadband and TalkTalk Business brands. Over the past five years, through a combination of organic growth and acquisitions, TalkTalk has built one of UK's largest broadband and voice customer bases.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Wednesday, February 28, 2018

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2020 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568
 
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