News : TalkTalk Call Centre Reps Arrested for Leaking Customer Data
London, UK, Jan 27, 2016 -- TalkTalk just can't catch a break. Late last year, the quad-play provider suffered a "significant and sustained cyberattack" that resulted in the personal details of over 150,000 customers being stolen. It was the second serious breach in as many years, even prompting a government enquiry into the preventative measures in place at all UK telecoms and internet providers. Sensitive data can be obtained any number of ways, however, and TalkTalk believes it recently uncovered a small-scale leaking operation being carried out by a few of its third-party call centre reps.
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As the story goes, TalkTalk noticed a connection between scam calls (over-the-phone phishing attacks) some of its customers were receiving and three employees of Wipro, the third-party company that runs TalkTalk's India-based call centre. While they had access to an "extremely limited" array of customer details, evidence suggests these workers were passing info on to scammers, hence the targeted calls. These are only allegations at this point, of course, but based on TalkTalk and Wipro's investigations, local police have arrested the three suspects for violating ICT laws. TalkTalk also said it's now looking long and hard at its relationship with Wipro.
Posted by Veronica Silva Cusi, news correspondent
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About TalkTalk Group:
TalkTalk is the United Kingdom's leading value for money provider of fixed line broadband and voice telephony services to consumers and business users. The group serves over 4.8 million customers across the UK under the TalkTalk, AOL Broadband and TalkTalk Business brands. Over the past five years, through a combination of organic growth and acquisitions, TalkTalk has built one of UK's largest broadband and voice customer bases.
Published: Friday, January 29, 2016