News : TalkTalk On Course for Better Full Year Results and Savings
London, UK, July 22, 2015 -- Telecoms and internet group TalkTalk said it expects this year’s sales and profits to improve.
In a first quarter trading update for the three months to June 30, the group, which operates a Warrington call centre with around 650 staff, said it had made a good start to its new financial year.
It also announced that, as part of a cost-cutting exercise, the business plans to consolidate its North West operations into a single site at Manchester’s Soapworks development.
This will mean the closure of the Warrington site, although the group said there will be no redundancies, and the move is at least two years away.
The launch of the group’s unlimited SIM at the beginning of the quarter delivered strong growth in mobile.
However, it said, in contrast, the broadband market was softer than it had seen in recent quarters, with higher promotional activity in the sector.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
But it added: "Against this background, the migration of Tesco broadband customers onto our network has begun well and we expect to complete the process over the remainder of financial year 2016."
The group, headed by Dido Harding, announced details last month of its Fibre to the Premise proposition in York.
It said the service, called Ultra Fibre Optic, will come as standard with TalkTalk’s three consumer packages, SimplyBroadband, Essentials TV and Plus TV, as well as TalkTalk’s Complete Business Broadband package for small- to medium-sized firms.
The first customers are expected to be connected this autumn and homes and businesses currently with TalkTalk will be able to receive a priority upgrade to Ultra Fibre Optic.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Choose Your Response Method Carefully
More Editorial From TalkTalk Group
About TalkTalk Group:
TalkTalk is the United Kingdom's leading value for money provider of fixed line broadband and voice telephony services to consumers and business users. The group serves over 4.8 million customers across the UK under the TalkTalk, AOL Broadband and TalkTalk Business brands. Over the past five years, through a combination of organic growth and acquisitions, TalkTalk has built one of UK's largest broadband and voice customer bases.
Published: Thursday, July 23, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...