News : TalkTalk's Customer Helpline Now Uses Voice Authentication
London, UK, March 17, 2016 -- The days of digging out that grubby Post-it note with your telephone account password scrawled on are over for TalkTalk customers. You'll only need your vocal cords to prove you are who you say you are. That's because TalkTalk has introduced biometric voice authentication on its customer services helpline.
TalkSafe, as it's called, uses Nuance's voice authentication tech, which HSBC recently announced it would adopt as part of a larger biometric banking plan. TalkTalk customers can create their "voiceprint" the next time they call up, the idea being it'll speed up future calls by verifying your identity immediately.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
TalkTalk is also implementing this technology to try and make interactions with customers as secure as possible.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Measuring Performance
More Editorial From Nuance
Nuance Communications (NASDAQ: NUAN) is a provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.
Published: Monday, March 21, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Five9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interact...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...