News : TalkTalk's Customer Helpline Now Uses Voice Authentication
London, UK, March 17, 2016 -- The days of digging out that grubby Post-it note with your telephone account password scrawled on are over for TalkTalk customers. You'll only need your vocal cords to prove you are who you say you are. That's because TalkTalk has introduced biometric voice authentication on its customer services helpline.
TalkSafe, as it's called, uses Nuance's voice authentication tech, which HSBC recently announced it would adopt as part of a larger biometric banking plan. TalkTalk customers can create their "voiceprint" the next time they call up, the idea being it'll speed up future calls by verifying your identity immediately.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
TalkTalk is also implementing this technology to try and make interactions with customers as secure as possible.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Information Gathering Saves Your Company …
More Editorial From Nuance
Nuance Communications (NASDAQ: NUAN) is a provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.
Published: Monday, March 21, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Convergys delivers consistent, quality customer experiences in 58 languages and from more than 150 locations around the globe. We partner with our clients to improve customer loyalty, reduce costs, an...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...