News : TalkTalk's Customer Helpline Now Uses Voice Authentication
London, UK, March 17, 2016 -- The days of digging out that grubby Post-it note with your telephone account password scrawled on are over for TalkTalk customers. You'll only need your vocal cords to prove you are who you say you are. That's because TalkTalk has introduced biometric voice authentication on its customer services helpline.
TalkSafe, as it's called, uses Nuance's voice authentication tech, which HSBC recently announced it would adopt as part of a larger biometric banking plan. TalkTalk customers can create their "voiceprint" the next time they call up, the idea being it'll speed up future calls by verifying your identity immediately.
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TalkTalk is also implementing this technology to try and make interactions with customers as secure as possible.
Posted by Veronica Silva Cusi, news correspondent
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