Chennai, India, Feb 14, 2021 -- The state government is just a call away. Chief minister Edappadi K Palaniswami launched an integrated public grievance CM helpline management system by opening a call centre and assigning toll-free number ‘1100’ for people to call and air grievances.
Palaniswami had announced the scheme on the floor of assembly in September last year. The plan is to implement the scheme at an outlay of `69.21 crore. "In the first phase, a 100-seat helpline desk has been set up at Sholinganallur. Public can air their grievances the government between 7am and 10pm at the toll-free helpline number 1100," an official release said.
People can also use web portal, e-mail firstname.lastname@example.org, app CMHelpline Citizen, Twitter ID @CMHelplineTN, and through the Facebook account to register grievances. "Action will be taken on petitions received through all modes within a stipulated time," the release added.
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Aadhaar and PDS card numbers are requested while registering grievances. Skill development training will be extended to callers seeking jobs, and the petitioners will be informed of the status of their petition via SMS. The CM, chief secretary, secretaries and heads of all departments and respective district collectors will review action taken on petitions within a stipulated period.
Currently, government departments have separate grievance redressal mechanisms such as centres and web portals. The district collectorates hold grievance redressal meetings every week and exclusive meetings are organised for farmers, fishermen and pensioners. "There is a need for a special setup to coordinate all the grievance redressal forums and monitor how they are addressed," the release said, justifying the launch of the integrated programme.
Veronica Silva Cusi, news correspondent
# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
Published: Tuesday, February 16, 2021
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