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News : Tamil Nadu Govt Launches 24-Hour Helpline to Counsel NEET Aspirants

#contactcenterworld

Chennai, India, Sept 15, 2021 -- The counseling session is for nearly 1.12 students who wrote the NEET exam in Tamil Nadu. Meanwhile, the minister announced that the second mega vaccination camp is been postponed to September 19.

"The psychiatric counselors will contact the students who have appeared for NEET exam, the counselors in the war room will be able to interact with the students where they can exchange their depression or fear over the NEET exam. They would give counseling like for example, even if the student fails in one exam they can try and achieve in the next one. So, the National Health Mission (NHM), DMS, DME has sent 12 types of content to the counseling team," said the health minister.

"So, only after the students’ approval, the team will talk to them, and also parents can talk to the counseling team where they can give some confidence to their children. Even I have spoken to three students, where two of them said that the paper was hard and they were worried, but one student was happy as he wrote the paper well. The state continues to take steps to cancel the NEET exam, and to overcome exam fear the helpline has been launched at 38 districts," he added.

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However, they have targeted the counseling helpline for 10 – 15 days, even if it takes more than 10 days, all these 1.12 lakh students will be given counseling, but the priority is given to the students who have attempted NEET exam more than one time.

As the 108 toll- free ambulance services were launched in 2008 during the former chief minister M Karunanidhi’s government has stepped into 13th year on Wednesday. However, the 104 ambulances would be charged, so from today it would be toll – free.

"As the second mega vaccination camp was planned to be conducted on Friday, is been postponed to Sunday (September 19), as the state has only 17 lakh of vaccines in stock. And we have been urged by the union government to send more vaccines to the camp. As many vaccination camps in the state have faced shortage by noon, so to avoid such situation more vaccines will be distributed at those camps," said Subramanian.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.dtnext.in


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Vendor Selection

Read today's tip or listen to it on podcast.

Published: Thursday, September 16, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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