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News : Tamil Nadu School Textbooks to Carry Student Helpline Numbers

#contactcenterworld

Chennai, India, Dec 22, 2021 -- In a bid to further enhance the security for girl school students from sexual harassment, the Tamil Nadu government is planning the availability of helpline numbers on the front page of all the school student textbooks, which would be shortly distributed for the third term.

As the number of sexual harassment cases has recently increased in institutions, the School Education Department has initiated several measures, including setting up students' safety advisory committees in each school for creating confidence and security among the girl students.

Of the total 1.31 crore, 50% of students studying from elementary level to higher secondary standards were female students.

A senior official from the School Education Department said that textbooks for two terms for all the standards were released and it was distributed as free of cost for students studying in government and government-aided schools.

"Though the helpline numbers were displayed in the notice board of the schools, it was reported that many of the students were not aware of it," he said adding that the authorities have suggested that student's helpline numbers such as 14417 and 1098 could be printed in the textbooks so that students, who use it regularly, would not miss it.

Pointing out the Tamil Nadu Textbook and Educational Services Corporation and the nodal agency in printing all the school textbooks, the official said that the students of all the standards were yet to receive the third term textbooks.

Adding to that, the official also said though the printing of third-term textbooks was almost over, the authorities also suggested a label containing the student's helpline number could be tightly pasted in each textbook for all the subjects.

"While distributing the third term textbooks to the students, the school management and the teachers would ensure the availability of the two student's helpline numbers on page one of each textbook," he said adding that the authorities were also planning to print the helpline telephone numbers in the notebooks, which were freely distributed for the students in the State-run schools.

He said from the new academic year, all the school textbooks from term one to term three, will carry printed helpline numbers.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.dtnext.in


Today's Tip of the Day - Avoid The “Knee Jerk” Reaction

Read today's tip or listen to it on podcast.

Published: Friday, December 24, 2021

Printer Friendly Version Printer friendly version

2023 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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