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News : TAMM Launches New 'Digital Agent' Service for Customers in Abu Dhabi

#contactcenterworld

Abu Dhabi, UAE, Sept, 2020 -- Abu Dhabi Government Services Ecosystem, TAMM, expanded its "TAMM Cares" initiative with the introduction of the "TAMM Digital Agent" service to help improve the digital experiences for consumers in the Emirate.

The service was rolled out to support customer segments that aim to complete digital government services using digital channels from their homes or offices. A dedicated agent guides and supports the customer in consuming the government service efficiently, smoothly, and with confidence.

The introduction of the "Digital Agent" comes under the supervision of the Higher Committee of the Digital Government and is aligned with its efforts in activating a digital transformation governance framework in Abu Dhabi, providing new concepts of government services, and moving towards a digital future.

Commenting on the launch of the new service, Ali Rashid Al Ketbi, Chairman of the Department of Government Support – Abu Dhabi, said, "The launch of the new service comes in line with Abu Dhabi government efforts to improve the quality of life for individuals and society in Abu Dhabi, and to facilitate seamless and hassle-free access to all government services." Al Ketbi reiterated that the continuous development of government services delivery forms the basis for the Emirate of Abu Dhabi’s vision towards a sustainable digital future, stressing that facilitating access to government services is a top priority in light of the transformations that are taking place in our world.


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The service is available through the TAMM App and portal, Abu Dhabi Government Contact Centre 800555 as well as, through all TAMM Services centres across Abu Dhabi, Al Ain and Al Dhafrah.

Mohamed Al Askar, Director-General of Abu Dhabi Digital Authority, said, "We are delighted to have launched the "Digital Agents" service today in what is another strong addition to our portfolio of "TAMM Cares" initiatives.

Al Askar added, "With technology evolving every year, more governments are focusing on digital transformation going forward and the Abu Dhabi Government is no different. The introduction of the ‘Digital Agent’ is further proof of how Abu Dhabi is embracing digital transformation and encouraging individuals and businesses to undertake governmental services online.

"What differentiates our "Digital Agent" offering is that we guarantee a "human touch" while we leverage advances in technology and evolving customer behaviour in using digital channels." "With technology going from strength to strength, we will continue to embark on our journey of digital transformation and more importantly make a positive difference for everyone in Abu Dhabi emirate."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zawya.com


Today's Tip of the Day - Every Contact Counts

Read today's tip or listen to it on podcast.

Published: Monday, September 14, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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