Abu Dhabi, UAE, Sept, 2020 -- Abu Dhabi Government Services Ecosystem, TAMM, expanded its "TAMM Cares" initiative with the introduction of the "TAMM Digital Agent" service to help improve the digital experiences for consumers in the Emirate.
The service was rolled out to support customer segments that aim to complete digital government services using digital channels from their homes or offices. A dedicated agent guides and supports the customer in consuming the government service efficiently, smoothly, and with confidence.
The introduction of the "Digital Agent" comes under the supervision of the Higher Committee of the Digital Government and is aligned with its efforts in activating a digital transformation governance framework in Abu Dhabi, providing new concepts of government services, and moving towards a digital future.
Commenting on the launch of the new service, Ali Rashid Al Ketbi, Chairman of the Department of Government Support – Abu Dhabi, said, "The launch of the new service comes in line with Abu Dhabi government efforts to improve the quality of life for individuals and society in Abu Dhabi, and to facilitate seamless and hassle-free access to all government services." Al Ketbi reiterated that the continuous development of government services delivery forms the basis for the Emirate of Abu Dhabi’s vision towards a sustainable digital future, stressing that facilitating access to government services is a top priority in light of the transformations that are taking place in our world.
The service is available through the TAMM App and portal, Abu Dhabi Government Contact Centre 800555 as well as, through all TAMM Services centres across Abu Dhabi, Al Ain and Al Dhafrah.
Mohamed Al Askar, Director-General of Abu Dhabi Digital Authority, said, "We are delighted to have launched the "Digital Agents" service today in what is another strong addition to our portfolio of "TAMM Cares" initiatives.
Al Askar added, "With technology evolving every year, more governments are focusing on digital transformation going forward and the Abu Dhabi Government is no different. The introduction of the ‘Digital Agent’ is further proof of how Abu Dhabi is embracing digital transformation and encouraging individuals and businesses to undertake governmental services online.
"What differentiates our "Digital Agent" offering is that we guarantee a "human touch" while we leverage advances in technology and evolving customer behaviour in using digital channels." "With technology going from strength to strength, we will continue to embark on our journey of digital transformation and more importantly make a positive difference for everyone in Abu Dhabi emirate."
Posted by Veronica Silva Cusi, news correspondent
Published: Monday, September 14, 2020
Combines knowledge management with call support as continue improvement.
eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.
FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.
Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.
Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.
Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.
Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
PH: +441279 5555 80