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News : ‘TAMM Mobile Solutions’ Launched to Further Improve Quality of Life in Abu Dhabi

#contactcenterworld

Abu Dhabi, UAE, Sept 16, 2021 -- The Higher Committee of Digital Government in Abu Dhabi has led the launching of ‘TAMM Mobile Solutions,’ which comprise ‘TAMM Van’ and ‘TAMM Mobile Service Centre'.

Launched as part of "TAMM Cares" initiative, the TAMM Mobile Solutions will further improve the quality of life in Abu Dhabi by providing its community with easier and more secure access to digital government services and involve the community in building the government experience that suits their needs.

‘TAMM Van’ is a solution for People of Determination, senior citizens and residents, and others who cannot visit TAMM service centres. Through ‘TAMM Van,’ they can complete their government services at the comfort of their homes or any place convenient to them. They can easily request the ‘TAMM car’ by calling the Abu Dhabi Government Contact Centre at 800-555 and a team of professionals will quickly respond to their requests.

‘TAMM Mobile Service Centre’, on the other hand, aims to provide integrated digital government services to more people in Abu Dhabi. Bringing government services closer to Abu Dhabi community to save time and effort, ‘TAMM Mobile Service Centre’, especially targets those who are living in remote locations aiming to provide TAMM’s services and pioneering experience to a wide segment of the Emirate’s population Ali Rashid Al Ketbi, Chairman of the Department of Government Support – Abu Dhabi, said, " ‘TAMM Mobile Solutions’ aim to reach various segments of society in Abu Dhabi and engage the public in creating their own government experience. Through the newly launched initiative, we can extend a new generation of digital services in line with our commitment to improve government efficiency in the emirate."

Al Ketbi said that the TAMM Mobile Solutions are aligned with the Abu Dhabi Government’s objective aiming to further raise the standard of living in the emirate through service excellence. Seeking to meet the public’s needs, the ‘TAMM Mobile Solutions’ initiative is a unified gateway towards the development of innovative government services that exceed people’s expectations. It will serve as a path for Abu Dhabi to accelerate its sustainable development.

Dr. Mohamed Abdelhameed Al Askar, Director-General, Abu Dhabi Digital Authority (ADDA), said, "The launch of ‘TAMM Mobile Solutions’ comes as part of TAMM ecosystem’s proactive approach that aims to facilitate faster access to government services in the emirate. In cooperation with all government entities in Abu Dhabi, TAMM seeks to provide government services to all citizens and residents of the emirate."

Dr. Al Askar added, "We seek to increase the quality of life in Abu Dhabi by providing citizens and residents of Abu Dhabi with innovative digital solutions and adopting new methods of delivering world-class services. By expanding the reach of our digital services, we are helping solidify the emirate’s leadership vision in offering world-class government services to the people. ‘TAMM Mobile Solutions’ will not only save time and effort, but it will also enrich the experiences of all Abu Dhabi community members."

Al Hudayriat Island, a popular destination in the emirate, will be the first place to embrace ‘TAMM Mobile Service Centre’ to be followed by other locations soon. The Centre includes a waiting area, a one-on-one assistance corner, and a self-service area where customers can conveniently and quickly complete their transactions. It also offers a ‘Drive-Through’ service to enable individuals to avail of government services without leaving their vehicles.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://wam.ae


Today's Tip of the Day - Motivation & Charity Work

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Published: Thursday, September 16, 2021

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2021 Buyers Guide Speech Technology

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

4.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

5.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

6.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

7.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

8.) 
Voci Technologies Incorporated

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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