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News : Tampa Call Center to Lay Off Up to 174 Employees

#contactcenterworld, @Concentrix

Tampa, FL, USA, Jan, 2020 -- Two months after announcing layoffs of 245 employees from its call center east of Tampa, Concentrix this week notified Tallahassee that up to another 174 layoffs are coming.

Concentrix, which provides call center and other support services to clients, said the latest round of layoffs are expected to take place March 21 as a result of the closure of one of its programs at the Interstate Corporate Center on E Martin Luther King Jr. Boulevard near Interstate 4.

That’s the same center where Concentrix, which is based in Fremont, Calif., said in November that it would lay off 245 employees this month.

#contactcenterworld, @Concentrix

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.tampabay.com

About Concentrix:
Company LogoConcentrix is a technology-enabled global business services company (Nasdaq listed: CNXC) specializing in customer engagement and improving business performance. Every day, from more than 40 countries and across six continents, our staff delivers customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.
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Published: Monday, January 27, 2020

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2023 Buyers Guide
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eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.
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With one centralised source of knowledge that is simple to use and update, providing customers with the right information – whether that be through self-service or direct – is efficient and always consistent.

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