News : Tampa Toll Authority Awards Back-office Contract
Tampa Bay, FL, USA, June 24, 2016 -- The Tampa Hillsborough Expressway Authority (THEA) has awarded ETAN Industries a contract to provide back-office support for its toll-account operations.
Under the three-year contract, ETAN will assume account management responsibilities for THEA's unpaid toll by plate accounts including customer service, notification, dispute resolution and payment processing.
Dallas-based ETAN will open a call centre in Tampa and provide staff for satellite customer service locations in the community. In support of THEA's small business enterprise (SBE) policy, which was designed to encourage opportunities for small and minority-owned companies, ETAN has pledged to work with SBE or MBE (minority business enterprise) certified businesses whenever possible for its Tampa-based operations.
Posted by Veronica Silva Cusi, news correspondent
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About Credit Protection Association:
Founded in 1977, Credit Protection Association was the first company to specialize in low-balance, high-volume collections in the cable and home video markets. Our diverse suite of business solutions and commitment to customer care has established CPA as an industry leader with a loyal client base that now includes the telecommunications, utilities and retail markets.
Published: Monday, June 27, 2016