Check out The Most Innovative, Highly rated Contact Center World Events EVER!
...Thousands of past delegates agree! - BOOK YOUR PLACE TODAY!
Best Contact Centers in the World 2017
all award winners!STARTS IN:
Network, Learn, benchmark in this unique best practice forum with the best practitioners in the World
...who run centers and take your center to new levels of performance, engage staff, improve service and more!
News : TantaComm Achieves Cisco Compatibility Certification
Middleton, WI, Oct 29, 2014 -- TantaComm announces that its Capture solution has successfully completed Cisco compatibility certification with Cisco CUCM 10.x (Cisco Unified Communications Manager) and UCCX 10.x (Unified Contact Center Express).
The Internet of Everything (IoE) continues to bring together people, processes, data and things to enhance the relevancy of network connections. As a member of Cisco (R) Solution Partner Program, TantaComm is able to quickly create and deploy solutions to enhance the capabilities, performance and management of the network to capture value in the IoE.
"More than ever, Cisco’s Internet of Everything (IoE) vision requires that their Ecosystem partners make the commitment to their extensive (and ongoing) compatibility certification program. TantaComm’s successful completion of this program means that Cisco’s Value-Add Resellers (VAR’s) and ultimately their end customers can be assured that our Capture solutions will perform as advertised" said Lou Buth, Sr. Director of Partner Business Development, TantaComm.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
More Editorial From Tantacomm
TantaComm is a 20 year company specializing in workforce optimization for contact centers seeking reliable tools and expertise to address today’s unique requirements and potential needs of tomorrow. Its unmatched product, implementation and pricing flexibility allows TantaComm to effectively respond to each customer’s unique situation and needs unlike any other WFO provider. The company is led by contact center industry experts, many of whom came up through the ranks of contact center operations and technology. Customers choose to stay with TantaComm because it’s a highly responsive partner committed to delivering unmatched value, leading to a 98% customer renewal rate.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Friday, October 31, 2014