News : TantaComm Achieves PCI DSS Certification
MIDDLETON, Wis., Jan. 7, 2014 -- TantaComm, a provider of interaction recording, security and regulatory compliance, and performance management solutions for contact centers around the world, has achieved Payment Card Industry Data Security Standard (PCI DSS) 2.0 certification for its Centralize cloud offering. The Payment Card Industry Data Security Standard is a set of security requirements for any organization storing, transmitting, or processing credit card data. The certification was performed and awarded by TECH LOCK, a provider of data security and payment card industry compliance, and a Qualified Security Assessor (QSA) registered with the PCI Security Standards Council.
"We continue to see growing demand for our Centralize cloud offering and by further enhancing the security through this certification, we are now able to provide a fully compliant solution that allows clients to record, store and manage their customer interactions in a centralized location," said TantaComm Chief Operating Officer, Ruben Moffett. "Using Centralize, customers can quickly and easily implement a solution that typically costs significantly less than other offerings. The value proposition is very clear to businesses of all sizes."
"We are committed to providing our customers with the best available cloud-based solutions and PCI compliance is a critical capability," said Nick Morris, TantaComm Vice President of Technology. "While many competing products are able to claim they are PCI DSS compliant or enabled, TantaComm has completed a much more rigorous evaluation to have our cloud solution fully certified by a Quality Security Assessor." Morris continued, "In addition, for customers who prefer on premise solutions, we are able to provide products and expertise to enable them to achieve payment card data security and PCI compliance."
Posted by Veronica Silva Cusi, news correspondent
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TantaComm is a 20 year company specializing in workforce optimization for contact centers seeking reliable tools and expertise to address today’s unique requirements and potential needs of tomorrow. Its unmatched product, implementation and pricing flexibility allows TantaComm to effectively respond to each customer’s unique situation and needs unlike any other WFO provider. The company is led by contact center industry experts, many of whom came up through the ranks of contact center operations and technology. Customers choose to stay with TantaComm because it’s a highly responsive partner committed to delivering unmatched value, leading to a 98% customer renewal rate.
Published: Friday, January 10, 2014