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News : TantaComm and CallMiner Form Partnership
Middleton, Wis., Nov. 4, 2014 -- TantaComm announces a new partnership with CallMiner, giving contact centers access to a more reliable, efficient and flexible speech analytics solution.
The agreement integrates CallMiner's speech analytics with TantaComm's workforce optimization solution, helping customers to lower costs, improve customer relations, increase sales and ensure compliance. Contact centers benefit by eliminating manual tasks, and enabling faster, more consistent analyzing of data.
"TantaComm's partnership with CallMiner gives contact centers a new, comprehensive choice," said Charley Eaton, Chief Executive Officer of TantaComm. "Together our companies share a philosophy of giving our customers more of what they want, including more reliable solutions and flexibility."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - How To Choose Speech Recognition
More Editorial From CallMiner
CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
TantaComm is a 20 year company specializing in workforce optimization for contact centers seeking reliable tools and expertise to address today’s unique requirements and potential needs of tomorrow. Its unmatched product, implementation and pricing flexibility allows TantaComm to effectively respond to each customer’s unique situation and needs unlike any other WFO provider. The company is led by contact center industry experts, many of whom came up through the ranks of contact center operations and technology. Customers choose to stay with TantaComm because it’s a highly responsive partner committed to delivering unmatched value, leading to a 98% customer renewal rate.
Published: Wednesday, November 5, 2014