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News : TantaComm Announces Q1 2014 Product Release
Middleton, Wis., April 2, 2014 -- TantaComm, a provider in interaction recording and quality and performance management applications, has added a new product and several new features with their Q1 2014 product release. Manage is a suite of workforce management tools for forecasting, planning and scheduling the contact center workforce. This quarter's existing product enhancements were focused on new features for the Capture call audio and screen recording product suite for both the enterprise and small to mid-size operations.
"TantaComm is known to be very responsive to customer requests and our agile development methodology supports our aggressive quarterly product development cycle. This allows us to stay current with market requirements and provide our clients with continuous product enhancements and new features," said Nick Morris, Vice President of Technology at TantaComm. "In addition to our standard product development schedule, each quarter we field and deliver numerous custom requests from clients that typically also benefit our broader client base in future releases."
"We have been very impressed with the responsiveness we have seen from TantaComm on new product enhancements," said Steve Porter, Director of IT at S&P Data, a large Canadian contact center outsourcer. "When we request a customization for one of our clients, there's a good chance we'll see it in the next quarter's release. TantaComm is by far the most responsive software vendor I've worked with in this space."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
More Editorial From Tantacomm
TantaComm is a 20 year company specializing in workforce optimization for contact centers seeking reliable tools and expertise to address today’s unique requirements and potential needs of tomorrow. Its unmatched product, implementation and pricing flexibility allows TantaComm to effectively respond to each customer’s unique situation and needs unlike any other WFO provider. The company is led by contact center industry experts, many of whom came up through the ranks of contact center operations and technology. Customers choose to stay with TantaComm because it’s a highly responsive partner committed to delivering unmatched value, leading to a 98% customer renewal rate.
Published: Thursday, April 3, 2014