News : TantaComm Makes Solutions Available to Select Industry Partners
MIDDLETON, Wis., Dec. 10, 2013 -- TantaComm, a global provider of interaction recording, security and regulatory compliance, and performance management solutions for contact centers, has announced it is making its solutions available for third party OEM integration. For almost 20 years the company has been providing direct customers with the best solutions for interaction recording and performance management. Now, providers that offer on-premise or cloud-based customer relationship management, workforce management, or telephony solutions can easily add the functionality and compliance capabilities of TantaComm products to their offerings.
TantaComm expects that the simple integration of their reliable solutions will allow OEMs to quickly offer powerful new call recording and quality monitoring functionality at the right price. "Our goal when developing our product for the OEM market was to make it especially easy to integrate and support from both a technical and commercial perspective," said Ruben Moffett, TantaComm Chief Operating Officer. "We heard from many OEMs that past integrations resulted in solutions that were difficult to integrate and also difficult to market due to their costs." Moffett continued, "TantaComm's commercial model provides a very profitable revenue stream for our partners. We have received positive feedback from several providers and expect to announce some exciting relationships in the very near future."
Posted by Veronica Silva Cusi, news correspondent
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TantaComm is a 20 year company specializing in workforce optimization for contact centers seeking reliable tools and expertise to address today’s unique requirements and potential needs of tomorrow. Its unmatched product, implementation and pricing flexibility allows TantaComm to effectively respond to each customer’s unique situation and needs unlike any other WFO provider. The company is led by contact center industry experts, many of whom came up through the ranks of contact center operations and technology. Customers choose to stay with TantaComm because it’s a highly responsive partner committed to delivering unmatched value, leading to a 98% customer renewal rate.
Published: Wednesday, December 11, 2013