News : TantaComm Moves to Concurrent Licensing for Core Offerings
Middleton, Wis., Jan. 22, 2014 -- TantaComm unveils a more cost-effective software licensing model for their core contact center solutions. A global provider in customer interaction recording, security and regulatory compliance and quality management solutions, TantaComm has made significant advances in reducing the product's required technology footprint while providing increasingly robust capabilities across their product suite.
Along with their Capture audio recording solution for both the Enterprise and the SMB market, TantaComm is now offering Capture screen recording and the Protect compliance enablement solutions under the standardized concurrent pricing model.
"Customer expectations are changing. We more often see organizations looking for pricing models that better align costs with their true usage of the contact center software," said Tom Nowinski, Director of Business Development at TantaComm. "We work closely with our clients to understand their business and their contact center operations to assess the need for licenses and recommend the most cost effective option." Nowinski added, "Along with the concurrent perpetual licensing model, we address periodic spikes in demand with our SaaS model delivering additional licenses as needed. The ability to mix both types of licenses gives clients the most flexible and economic option."
"As a company we are focused on innovation. Not just in the way we develop and deploy our technology but how we market to and service our customers," said Ruben Moffett, TantaComm's Chief Operating Officer. "We have now moved as many of our products as possible to this licensing model." Moffett continued, "This, combined with the radical reduction in the footprint required to run our software, has helped us win more and more deals. We offer across-the-board innovation in technology, delivery and commercial models."
Posted by Veronica Silva Cusi, news correspondent
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TantaComm is a 20 year company specializing in workforce optimization for contact centers seeking reliable tools and expertise to address today’s unique requirements and potential needs of tomorrow. Its unmatched product, implementation and pricing flexibility allows TantaComm to effectively respond to each customer’s unique situation and needs unlike any other WFO provider. The company is led by contact center industry experts, many of whom came up through the ranks of contact center operations and technology. Customers choose to stay with TantaComm because it’s a highly responsive partner committed to delivering unmatched value, leading to a 98% customer renewal rate.
Published: Thursday, January 23, 2014