News : TantaComm Successfully Completes Joint Compliance Testing with Avaya
Middleton, Wis., July 30, 2014 -- TantaComm, a provider of customer interaction recording, compliance, and performance management solutions for contact centers of all sizes, has leveraged their Avaya DevConnect program membership and conducted joint Compliance Testing with Avaya for TantaComm Capture with Avaya Aura(R) Application Enablement Services, using Avaya's Device, Media and Call Control (DMCC) API.
DMCC provides the ability to record calls directly from Avaya Aura(R) Communications Manager.
Avaya requires the DevConnect Compliance testing, which checks the interoperability between DevConnect Member solutions and the Avaya Platform.
The pre-requisites for testing include:
The application is production quality and all features are operational
The application has been tested by TantaComm with all applicable Avaya interfaces
Documentation is available and production ready
Production support documentation is available and current
TantaComm support channel is operational and ready to support the application with the Avaya platform. The process focused on TantaComm's product, Capture, reviewed its interactions with the Avaya platform itself, ensuring TantaComm software is designed using supported and maintained interfaces, thereby, providing clients with assurances that their software will continue to be fully supported now and with future upgrades.
"Being a longstanding member of the Avaya DevConnect program, we are excited with the potential opportunities and capabilities that Avaya Aura(R)presents. We are proud to offer our clients the confidence and reliability that comes with the successful completion of the DevConnect compliance testing." - Nicholas Morris, VP of Technology for TantaComm
Posted by Veronica Silva Cusi, news correspondent
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TantaComm is a 20 year company specializing in workforce optimization for contact centers seeking reliable tools and expertise to address today’s unique requirements and potential needs of tomorrow. Its unmatched product, implementation and pricing flexibility allows TantaComm to effectively respond to each customer’s unique situation and needs unlike any other WFO provider. The company is led by contact center industry experts, many of whom came up through the ranks of contact center operations and technology. Customers choose to stay with TantaComm because it’s a highly responsive partner committed to delivering unmatched value, leading to a 98% customer renewal rate.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, July 31, 2014