News : Irish Firm Wins Deal in Tanzania's Power Sector
Dar es Salaam, Sept 21, 2014 -- Republic of Ireland-based consultancy firm, ESB International, recently won a contract with the Tanzania Electric Supply Company Limited (TANESCO).
Over 18 months, ESB International will help in the design and implementation of TANESCO's centralised customer contact centre in Dar es Salaam.
The contract is funded by the World Bank under its Tanzania Energy Development and Access Project (TEDAP) programme. ESB International emerged the best through a competitive bidding process.
According to a press release, Sophia Mgonja, the TANESCO acting Deputy Managing Director Distribution and Customer Service said, "The broad objectives of this project are to improve the quality and standards of service in order to enhance TANESCO's customer relations and improve its revenue collection."
She said, "We are pleased to award this contract to ESB International and look forward to continuing to solidify a good working relationship with them. We anticipate tapping into their contact centre expertise to help to manage our business and continue to improve its performance over the coming 18 months."
Ollie Brogan, ESB International. managing director said, "Winning this contract reflects the depth of expertise ESB International has, which increasingly puts us in a good position to win business in highly competitive world markets."
"This contract will demonstrate our in-depth knowledge of electricity utility operations and of leveraging IT and telecoms technology to support an efficient and more enhanced customer service offering," he said. ESB International is basd in Dublin.
The TEDAP World Bank programme was launched to improve the quality and efficiency of the electricity service provision in Tanzania, and to establish a sustainable basis for energy access expansion and renewable energy development in the country.
One of Tanzania's biggest challenges is its under-developed energy infrastructure. Its electricity power supply is unreliable and only 15% of the population is connected to the national grid.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Utilize Time & Money Saving Tools
More Editorial From ESB
The Electricity Supply Board, known for short as the ESB, is a state owned electricity company in Ireland. While historically a monopoly, the ESB now operates as a commercial semi-state concern in a liberalised and competitive market.
About Tanzania Electric Supply Company Limited:
Tanzania Electric Supply Company Limited is a Tanzanian parastatal organisation established in 1964. It is wholly owned by the government of Tanzania. The Ministry of Energy and Minerals regulates the operations of TANESCO.
Published: Tuesday, September 23, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
ShoreTel delivers IP telephony solutions to the enterprise. The spark for this solution emerged out of frustration. While purchasing a phone system at a previous venture, ShoreTel''''s co-founders wer...
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transf...
Verint Systems is a provider of analytic software-based solutions for the security and business intelligence markets. Verint solutions transform voice, video, and text into actionable intelligence - m...