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News : TAP Air Portugal Selects Talkdesk to Move Hundreds of Agents to Work From Home

#contactcenterworld, @talkdesk

San Francisco, CA, USA, April 21, 2020 -- Talkdesk(R), Inc., a cloud contact center for innovative enterprises, announced TAP Air Portugal, selected Talkdesk as its contact center solution. TAP replaced an inflexible and unreliable on-premises system with Talkdesk Enterprise Cloud Contact Center in one contact center for more than 200 agents. Due to social distancing requirements brought on by the coronavirus pandemic, TAP chose Talkdesk for its ability to deploy quickly and move agents to work from home. Throughout 2020, TAP will implement Talkdesk in all three of its contact centers for a workforce of nearly 500 agents.

"We accelerated Talkdesk implementation over the last two weeks to allow all our staff working from home. Thanks to Talkdesk’s successful and rapid deployment, we are all safe and working from home now," said Eduardo Correia de Matos, Customer Service Director, TAP Air Portugal. "This was a challenging project as we support more than 30 different markets and countries in five languages and several different skills, but Talkdesk was a good partner in this process, especially in this last phase when Talkdesk understood the urgency and delivered a solution quickly in a critical moment for TAP."


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Integration with TAP’s Salesforce CRM database was a function its previous provider was unable to offer without significant system reconfigurations and notable upgrade costs. 

"We are pleased that TAP Air, a global large enterprise, chose Talkdesk for their cloud contact center solution. Flexibility and the power to scale services up and down as business needs change is a core component of Talkdesk and exclusive to our cloud-native architecture," said Tiago Paiva, chief executive officer, Talkdesk. "Talkdesk offers customer service organizations a simple and easy path to customize their contact center using clicks, not code, while Talkdesk iQ streamlines processes with AI so simple, all you see are results."

#contactcenterworld, @talkdesk

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Talkdesk:
Company LogoTalkdesk Enterprise Contact Center Platform empowers companies to make customer experience a competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom, and Zumiez rely on Talkdesk to power their customer interactions.
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Today's Tip of the Day - Have Some Fun

Read today's tip or listen to it on podcast.

Published: Wednesday, April 22, 2020

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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