News : Tarkett Selects OpenText Media Management to Improve Customer Experience
Waterloo, Ontario, April, 2017 -- OpenText (NASDAQ: OTEX, TSX: OTEX), a global provider in Enterprise Information Management (EIM), announced that Tarkett, supplier of flooring solutions and sports surfaces, has chosen OpenText Media Management to make its web platforms more visually engaging and improve the experience for customers.
Due to this growth, and Tarkett's philosophy of placing the customer at the heart of its strategy, the company has recently redesigned its web platforms to deliver a better customer experience. A key area of focus for Tarkett was the transformation of its Digital Asset Management platform to enable improved operational efficiency and to better meet the needs of customers.
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To date, Tarkett has relied on different systems to manage descriptions, images and certifications relating to each of the several thousand products it offers, making it difficult to reuse them internationally.
After evaluating six different solutions, Tarkett selected and deployed OpenText Media Management to enable classification and contextual search of its digital resources. The solution connects natively to other collaboration tools deployed at Tarkett, which helps ensure the fast and secure transmission of large files.
"The implementation of centralized management for our digital resources now allows us to locate them in a few minutes," said Richard Burbaud, IT Director, Front Office Solutions at Tarkett. "Our resources are now stored exclusively in OpenText's tools, so users are sure to get the most up-to-date versions. We also had exacting demands for the delivery timeline of the project, and the fact that it could be commissioned and deployed in less than three months was key."
Posted by Veronica Silva Cusi, news correspondent
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OpenText is the leader in Enterprise Information Management, helping customers to create a Digital-First World by simplifying, transforming, and accelerating their information needs. Over 100,000 customers already use OpenText solutions, either on premises or in our cloud.
Published: Tuesday, April 11, 2017
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