San Antonio, TX, USA, Sept 30, 2020 -- TAS United, LLC, a national call center and answering service headquartered in Texas, is pleased to announce that Dan DuPuis has joined the company as Director of Operations. Mr. DuPuis brings decades of experience in call center operations to the TAS United team. As Director of Operations, he will manage all operational aspects of the company, as well as oversee the company’s education, training, and quality divisions.
"Dan has an extensive track record of success in the call center industry with more than 20 years of experience managing one of the largest healthcare call centers in Minnesota," said Kevin Ryan, President of TAS United. "He brings to the team an unwavering commitment to optimize the customer experience and a dedication to client retention. As our company continues to grow and expand into new markets, Dan will ensure operational efficiency while upholding our reputation for excellence in customer service."
Mr. DuPuis’ expertise encompasses all aspects of contact center operations, workforce management, customer service, team leadership, change management, and technical IT support. As a highly-skilled customer service professional, he is an expert in building, motivating, and guiding cross-functional teams through transformative programs to improve organizational performance.
"I feel extremely fortunate to be part of the TAS United team," said Dan DuPuis. "Throughout my career in telecommunications and customer service, I have established a reputation as a transformational leader who is driven by challenge, undeterred by obstacles, and committed to furthering standards of excellence. My ability to develop innovative strategies and action plans in partnership with executive teams to advance organizational objectives has been repeatedly proven. I look forward to bringing these strengths and more to the team at TAS United."
Mr. DuPuis has spent his entire career in call center operations. For more than 20 years, he worked for Allina Health, a non-profit health care system in Minneapolis, Minn. During his tenure, Mr. DuPuis held positions on both the technology and operational sides of the business, serving most recently as the Contact Center Operations Manager. He has also held senior-level operational roles with Health Partners, TurnKey Corrections, and HCL Technologies.
Posted by Veronica Silva Cusi, news correspondent
About TAS United:
TAS United, LLC, headquartered in Texas, is an answering service and call center that provides highly-personalized, secure call processing solutions for its customers throughout the U.S. TAS United maintains offices in San Antonio, Houston, Austin, El Paso, Lubbock, Corpus Christi, and Beaumont, Texas, as well as the Midwest. Operating from a custom technology platform supported by trained bilingual agents, TAS United delivers live and automated answering services and customized scripting to customers in a myriad of industries.
Published: Friday, October 2, 2020