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News : TaskUs Named 'Leader' in Frost & Sullivan's ‘Frost Radar: North American Customer Experience Outsourcing Services Market

#contactcenterworld, @taskus, @Frost_Sullivan

New Braunfels, TX, USA, Dec, 2022 -- TaskUs, a provider of digital customer experience and AI outsourcing services to technology companies, was recognized by Frost & Sullivan as a Leader in its "Frost Radar: North American Customer Experience Outsourcing Services Market" 2022 report.

Frost & Sullivan distinguishes companies across regional and global markets for their achievements in innovation, customer service, and leadership through a rigorous evaluation process, which includes in-depth interviews, analyses, and extensive secondary research, to identify best practices in the industry.

"Thanks to its strong and organized innovation capabilities, explosive growth rates, and distinctive focus on global disruptors, TaskUs emerged as one of the top five participants in this year’s Frost Radar," said Sebastian Manutti of Frost & Sullivan. "Today’s contact center sees an overlap among CX, AI technology, and organizational culture–and TaskUs excels in this area."

The Frost Radar looks at two indices: growth and innovation. The Growth Index measures a company’s growth performance and track record, and how these are aligned with its strategy and vision. And the Innovation Index is a measure of a company’s ability to develop solutions aligned with customers’ ever changing needs and to evolve in a competitive market.

In terms of growth, the report noted that TaskUs attained the highest revenue growth rate in 2021 vs. 2020 in the North American market, significantly increasing its market share and cementing its position as a top industry player. It added that the company "substantially increased its nearshore footprint and further diversified its delivery capabilities."

In the Innovation Index, the report said that close to 90% of market participants performed "relatively well," yet only five stood out as Leaders, including TaskUs.

It noted how TaskUs blends content moderation, trust and safety, data enrichment, and consultancy skills with its customer and digital support solutions across the customer experience, all powered by automation and AI.

"Now more than ever our clients are looking for great talent combined with innovative technology and optimized processes to support their growth and deliver performance for their businesses," said TaskUs Chief Customer Officer Jarrod Johnson. "Our continued investments in our people-first culture - to attract and retain great talent - combined with our investments in digital innovation, have helped us create differentiation in the market and fuel our growth."

#contactcenterworld, @taskus, @Frost_Sullivan

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About TaskUs:
Company LogoTaskUs provides customer experience that powers companies through the partnership of people and technology. We provide Ridiculously Good strategy and business process outsourcing utilizing revolutionary technology and the best talent to deliver transformational, digital scale.
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About Frost & Sullivan:
Company LogoFrost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
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Today's Tip of the Day - Getting The Ergonomic Programme Right

Read today's tip or listen to it on podcast.

Published: Tuesday, December 20, 2022

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2024 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

2.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

3.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

4.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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