#contactcenterworld, @TCS_News, @Genesys
Mumbai, India and Santa Jose, CA, USA, Aug. 8, 2022 -- Tata Communications, a global digital ecosystem enabler, enhances its InstaCC™ platform with digital features to transform customer engagement of enterprises. It stitches a secure, connected digital fabric that allows global enterprises and end users to connect across varied channels ranging from social media to web browsers to mobile applications and company websites. This allows global enterprises to engage with customers in an intelligent, seamless and user-friendly way, across their preferred channel. The InstaCC™ platform, an omnichannel Contact Centre as a Service (CCaaS), strengthens Tata Communications position as a global end-to-end digital customer experience (CX) orchestrator.
"Customer excellence and customer delight are critical growth factors for global enterprises in today's ultracompetitive and hyperconnected business environment," said Mysore Madhusudhan, Executive Vice President of Collaboration and Connected Solutions at Tata Communications. "Together with Genesys and our combined expertise over decades in the contact centre market, we are now redefining global customer engagement, bringing personalised and intelligent ways for enterprises to interact and engage with their users."
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"In the experience economy, building trust and loyalty requires organizations to transform into digital engagement powerhouses so they deliver effortless, connected experiences across all the channels consumers use today," said ML Maco, EVP, Global Sales and Field Operations, Genesys. "Our partnership with Tata Communications is grounded in our shared vision to enable global enterprises with cloud-first and AI-enabled solutions that allow them to orchestrate people-centred customer and employee experiences at scale."
Posted by Veronica Silva Cusi, news correspondent
About Tata Consultancy:
Tata Communications provides hosted contact center solutions on Cisco HCS. We have our HCS Nodes in US, UK,Germany, India and Singapore thus catering to global customers. We also provide MPLS and Call Collection services thus becoming a single vendor in this domain to provide end to end solutions.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Wednesday, August 10, 2022
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