News : Tata Communications Recognized by Frost & Sullivan
Singapore, Dec, 2019 -- Tata Communications was named the Asia-Pacific Managed Unified Communications Service Provider of the Year at the annual Frost & Sullivan Asia-Pacific Best Practices Awards banquet, held on 14 November at The St. Regis, Singapore.
Krishna Baidya, Head of Connected Work Research, ICT, Frost & Sullivan noted that Tata Communications' capabilities of helping organizations define their technology architecture and delivering that in a cost effective way over the years has helped elevate the company's position as a trusted advisor and achieve a double digit annual growth in the UCC managed services segment.
"As a managed services provider, Tata Communications manages to bring together a complete end-to-end portfolio of services with necessary customization expertise for enterprises to address their evolving needs and manage complexities around their transformation journey. Its breadth and depth of Unified Communication and Collaboration portfolio, strength in connectivity, and proven track record of delivering holistic solution that drives business outcome, helps them appeal to broader needs of the enterprises," he explained.
"We are proud to be named the 2019 Asia-Pacific Managed Unified Communications Service Provider of the Year by Frost & Sullivan. At Tata Communications, we leverage the power of intelligent cloud-based applications to support our customers with their digitisation and drive agility, productivity and scale. Our end-to-end offering helps enterprises overcome the complexities of adopting the latest UC platforms, and paves the way for truly borderless and seamless collaboration. To be recognized by Frost & Sullivan for our work here is humbling," said Peter Quinlan, Vice President, Business Collaboration, Tata Communications.
The recipients of the annual Frost & Sullivan Asia-Pacific Best Practice Awards were identified based on in-depth research conducted by Frost & Sullivan's analysts. The award categories offered each year are carefully reviewed and evaluated to reflect the current market landscape and include new emerging trends. The short-listed companies were evaluated on a variety of actual market performance indicators which include revenue growth; market share and growth in market share; leadership in product innovation; marketing strategy and business development strategy.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Network Based Contact Center?
More Editorial From Tata Consultancy
About Tata Consultancy:
Tata Communications provides hosted contact center solutions on Cisco HCS. We have our HCS Nodes in US, UK,Germany, India and Singapore thus catering to global customers. We also provide MPLS and Call Collection services thus becoming a single vendor in this domain to provide end to end solutions.
About Frost & Sullivan:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies?
Published: Monday, December 23, 2019
2020 Buyers Guide Inbound Call Handling Services
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.
Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.
Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.
Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
Upcoming EventsSubmit Event