News : Tata's Support Centre Seeks to be an Independent Entity
Bangalore, Feb 26, 2014 -- Tata Business Support Services (TBSS), the customer support centre of the Tata group, is seeking business beyond its parent to boost growth and become an independent services provider in its own right.
Established in 2004, the Hyderabad headquartered provider is a wholly-owned subsidiary of Tata Sons. TBSS has ramped up its staff strength to 11,000 from 8,500 in 2011 and last week appointed back-office services industry veteran Srinivas Koppolu as CEO.
Koppolu, most recently the head of business process outsourcing at European IT provider Steria, has previously worked at Wipro and Satyam Computer Solutions (now merged with parent Tech Mahindra.) "Starting point for TBSS has been Tata Group, but it is changing ," said Koppolu in an interview.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, March 3, 2014