News : Tatra Banka Employs the Power of Voice Biometrics
Nov 6, 2013 -- Tatra Banka has announced it is rolling out a voice biometric system that will allow customers identities to be authenticated in the background while they are speaking with call center agents.
The system is being provided by Nuance and requires just 10 to 15 seconds of natural conversation with the service agent in order to verify their identity. Until recently, Tatra Banka’s customers had to prove their identity by scanning a card with a card reader before proceeding with their phone call.
During the customer’s conversation with the agent, Nuance FreeSpeech voice biometrics technology compares the customer’s voice to their unique voiceprint on file with Tatra, and silently signals to the service agent when the customer’s identity has been verified.
According to Nuance, 85% of people in a recent survey noted dissatisfaction with long authentication methods. The bank has reported that the speed and convenience of voice biometrics has proved highly popular with its customer satisfaction having increased by more than 20% since the introduction of voice biometrics system earlier this year.
Igor Vida, CEO and Chairman of the Board of Directors of Tatra Banka, which is a subsidiary of Raiffesen Bank International, commented: "As the first bank in Central Europe to deploy a voice biometrics solution in this way, we allow our clients to access our banking services with a unique security tool they carry with them at all times – their voice."
Today's Tip of the Day - Customer Satisfaction Surveys
About Tatra Banka:
Tatra banka is a commercial bank in Slovakia. It was founded in 1990 as the first private bank in Slovakia. It took the name of the former bank, established in 1885, but not its assets. It started financial operations in December 1991.
Nuance Communications (NASDAQ: NUAN) is a provider of voice and language solutions for businesses and consumers around the world. Its technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents. Every day, millions of users and thousands of businesses experience Nuance’s proven applications.
Published: Friday, November 8, 2013