News : Tax Office Hires Customer Service Chief from Masters Hardware
Canberra, Australia, October, 2016 -- The Tax office has plucked its new customer service chief from the Masters Home Improvement hardware chain.
Former Masters Director Melinda Smith has been appointed to a Senior Executive Service job with the ATO, despite having no previous public sector experience.
But the Tax Office says its new executive has a "strong business and customer service background" and will help the ATO transform its service delivery effort.
The news comes as the dying hardware chain cuts telephone lines to its shops and cancels orders from suppliers.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Ms Smith, who departed Masters at the end of December, was chief operating officer of the doomed hardware chain from 2009 to 2012 and was promoted to director in July 2013.
A Tax Office spokeswoman confirmed Ms Smith would start her new job in mid-October.
"Melinda Smith will commence as Chief Service Delivery Officer on 17 October 2016," she said.
"She has a strong business and customer service background in the private sector.
"Having held senior roles at Woolworths Limited for over 20 years, Melinda has led large-scale customer service and product transformation programs to reflect the needs of Australian consumers.
"We welcome the extensive experience and expertise that Melinda will bring to the ATO as we continue to transform the services we offer to the community.
"The Chief Service Delivery Officer role takes on the functions previously held by the Second Commissioner Service Delivery."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - User Queue Choice
More Editorial From Australian Tax Office
About Australian Tax Office:
The Australian Taxation Office (ATO) is an Australian Government statutory agency and the principal revenue collection body for the Australian Government. The ATO has responsibility for administering the Australian federal taxation system and superannuation legislation. Responsibility for the operations of the ATO are within the portfolio of the Treasurer of the Commonwealth of Australia.
Published: Wednesday, October 12, 2016