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News : Taxi Strikes Disrupt Vodacom Customer Service

#contactcenterworld, @Vodacom

Gauteng, South Africa, Nov 8, 2017 -- Mass strike action by South African taxi drivers in Gauteng is having an impact on Vodacom’s customer service lines.

The mobile operator said that, because of the strikes, customer service agents at its call centre have been delayed and this has led to a backlog in call volumes.

"Please bear with us while we work on the backlog. You can also use the MyVodacom App or go online for self-service support," it said.

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Taxi drivers in Gauteng have gone on a province-wide strike, blocking roads in Johannesburg and Tshwane.

Employees and school children who make use of public transport have been forced to return home due to no transport being available, while side and alternative routes have become congested as road users try to avoid the go-slows and road blocks on the national highways.

The grievances raised by the taxi industry include provisions of the National Land Transport Act, matters related to operations, the Integrated Public Transport Network or the BRT system, compensation for an operator surrendering an operating license, the Taxi Recapitalisation Programme, and the public transport subsidy.

The strike action and protests are expected to continue along all major routes as the drivers march to hand over a memorandum at the Union Buildings in Pretoria at 13h00.

#contactcenterworld, @Vodacom

Posted by Veronica Silva Cusi, news correspondent
Source: https://businesstech.co.za


About Vodacom:
Company LogoVodacom is a leading African communications group providing mobile communications and related services to 41.3 million at 30 June 2009. Its mobile network covers a total population of approximately 182 million people across five countries: South Africa, Tanzania, the DRC, Lesotho and Mozambique. Vodacom's presence in Africa was strengthened with the acquisition of Gateway on 30 December 2008, which has customers in 40 countries in Africa, providing communications services to multi-national companies and telecommunications network operators. In addition, Vodafone has agreed to use Vodacom as its exclusive investment vehicle in sub- Saharan Africa.
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Today's Tip of the Day - Why Can’t You Take My Call?

Read today's tip or listen to it on podcast.

Published: Thursday, November 9, 2017

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2020 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608
 

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