Toronto, Ontario, Canada, Aug 6, 2018 -- The Taylor Reach Group, Inc., a Customer Experience (CX) and Contact Center consulting firm, continues its growth in offering consulting services to organizations looking to leverage their Contact Center operations to optimize the customer experience, following the consultancy’s addition of new Senior Consultant, Paul Camrass.
Colin Taylor, CEO and Chief Chaos Officer of The Taylor Reach Group, Inc., announced the addition of Paul Camrass to the globally recognized consulting firm. "We’re ecstatic to have Camrass on board. He has extensive knowledge in managing and directing financial services Contact Center and Customer Service operations – acquired through 20+ years of hands-on experience!"
Paul’s past experience includes a solid track record in telecommunications, credit card and financial industries for orchestrating multi-channel strategies and roadmaps focusing on optimizing the Contact Center and overall CX.
Camrass stated, "I’m delighted with the opportunity to join Taylor Reach Group and its excellent team of consultants. With such deep bench strength, it is no surprise that the influence of Taylor Reach continues to grow in the Contact Centre and Customer Experience industry."
Taylor said, "I am thrilled that Paul is joining us. He understands the synergies of cross-function collaboration between the company and Contact Center and brings to the table an excellent balance of passion for driving the organization forward with a pragmatic approach to technology integration. This combined with his extensive experience in the industry makes Paul an excellent fit for Taylor Reach."
Posted by Veronica Silva Cusi, news correspondent
About The Taylor Reach Group:
The Taylor Reach Group is a call center and contact center consultants specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, site selection, tools and assessments. All we do is customer experience and contact center consulting: strategic and tactical. Our contact center and customer experience consultants have helped management in hundreds of contact centers and organizations achieve – and exceed – their business goals.
Published: Tuesday, August 7, 2018