Toronto, ON, Canada, Oct 30, 2019 -- Customer Experience (CX) and Contact Center consulting firm, The Taylor Reach Group, Inc. (TRG), is continuing its forward momentum and growth with the addition of strategic partner and consultant, Steve Edmondson.
Colin Taylor, CEO and Chief Chaos Officer of The Taylor Reach Group, Inc., this week announced the addition of Steve Edmondson to the globally recognized consulting firm. "We’re excited to have Steve on board. His breadth and depth of experience in delivering results for a number of organizations across multiple industries is an invaluable asset in growing our team."
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Steve brings with him nearly four decades of management and operational experience, as well as over 25 years of senior customer experience and contact center operations leadership. He is a recognized expert in process management, operations, and consumer satisfaction.
Edmondson has worked in leadership roles with organizations as diverse as Rogers, Manulife, Bell Canada and Canada Post, and as a consultant has provided expert advisory services on customer experience and contact center operations for clients in both the public and private sectors.
Posted by Veronica Silva Cusi, news correspondent
About The Taylor Reach Group:
The Taylor Reach Group is a call center and contact center consultants specializing in customer experience consulting and call and contact center consulting, management, performance, technologies, site selection, tools and assessments. All we do is customer experience and contact center consulting: strategic and tactical. Our contact center and customer experience consultants have helped management in hundreds of contact centers and organizations achieve – and exceed – their business goals.
Published: Friday, November 1, 2019