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News : TBI Accelerates Growth with 8x8; Attains Platinum Partner Status in the 8x8 Open Channel Program

#contactcenterworld, @8x8, @tbimasteragent

Campbell, CA, USA, Sept, 2020 -- 8x8, Inc. (NYSE: EGHT), an integrated cloud communications platform, announced that TBI, Inc., a technology brokerage firm, has been recognized as a Platinum Partner in the 8x8 Open Channel Program. This achievement by TBI underscores its on-going dedication to helping partners succeed and grow by providing, as part of its product portfolio, the 8x8 Open Communications Platform™, which combines cloud voice, team chat, video meetings and contact center in a single solution.

"We are thrilled to have attained Platinum status in the 8x8 Open Channel Program. It’s a true testament to the strong partnership we’ve developed over the years that is built on doing what’s right for the channel and taking care of our partners, first," said Scott Whalen, Senior Vice President of Strategic Partnerships at TBI, Inc. "From our closely aligned executive teams to collaborative support and engineering resources, 8x8 is genuinely looking out for the success of our partners."

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"By supporting go-to-market and sales enablement efforts to drive new business, upsell and customer retention programs, 8x8 is truly differentiated in the marketplace," added Corey Cohen, Vice President of Marketing at TBI, Inc. "This allows our partners to help businesses and organizations as they accelerate digital transformation initiatives to ensure business responsiveness and resilience."

"Congratulations to TBI for reaching the Platinum Partner level in the 8x8 Open Channel Program. It is a very well-earned honor, and clearly demonstrates their expertise successfully serving agent partners over the last 30 years," said John DeLozier, Senior Vice President & Global Channel Chief at 8x8. "Our strong relationship with TBI continues to grow as we enable their partners to generate revenue in one of the fastest growing cloud markets by helping customers transition to operate-from-anywhere business communications."

#contactcenterworld, @8x8, @tbimasteragent

Posted by Veronica Silva Cusi, news correspondent
Source: https://investors.8x8.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Know Yourself Before You Look At Your Competitors

Read today's tip or listen to it on podcast.

Published: Wednesday, September 23, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634

2.) 
Consilium Software

Consilium UniCloud™
UniCloud™ is an intuitive platform that allows Enterprises to deploy and manage their Unified Communication (UC) and Contact Center (CC) services with ease and entire provisioning can be completed in seconds using this comprehensive tool supporting digital transformation. The latest release 7.0 of UniCloud™ is a multi-tenant platform that transforms the delivery, management, and integration of collaboration and contact center solutions, for both Cloud and On-Premise deployment models.
With its single-pane-of-glass views and quick provisioning tool, UniCloud™ is instrumental in reducing the time to provision an entire multi-cluster Cisco collaboration platform, including contact centers (C...
(read more)
PH: (+61) 406 501 368

3.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390
 

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