#contactcenterworld, @8x8, @tbimasteragent

San Jose, CA, USA, Sept, 2019 -- 8x8, Inc. (NYSE:EGHT), a Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform, announced that TBI Inc., a privately-owned master agents and technology distributor, is now operational on 8x8 X Series.

TBI’s rapid growth and the impending obsolescence of the company’s previous phone solution meant it was the right time to install a new communications system. Transitioning from a legacy ShoreTel deployment, TBI turned to 8x8 for a company-wide Unified Communications as a Service (UCaaS) solution. "We were able to cancel our traditional PRI trunks and annual maintenance agreement on the legacy equipment which means significant cost savings," said Steve Roos, Vice President, Technology and Business Development at TBI Inc.

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Having recently relocated to a new, larger Chicago headquarters, the organization now leverages 8x8’s X Series platform. 8x8 X Series provides employees the flexibility of a cloud-based communications platform with voice, video, chat and other features for use in the office, at remote locations and on mobile phones. 

"As we progressed with our new 8x8 system, we no longer needed traditional telephony handsets across the entire company and only deployed 60 handsets, with everyone else using softphone apps on their PC, Mac or mobile device. Lots of restrictions for mobility have been lifted with our use of 8x8," said Roos. "As an added bonus, the hands-on treatment during our planning and deployment made for a very smooth migration. Leveraging the platform for voice, chat and video helps us to collaborate more quickly internally and to connect with our vendors, partners and customers effortlessly, anywhere in the world."

"As a leading technology distributor, TBI is very familiar with the wide range of UCaaS vendor offerings. When it came time for them to select a cloud provider, they didn’t hesitate to select 8x8," said John DeLozier, Global Channel Chief at 8x8. "We look forward to continuing our close relationship as well as providing them with best-in-class communications services for all of their employees."

#contactcenterworld, @8x8, @tbimasteragent

Posted by Veronica Silva Cusi, news correspondent
Source: https://investors.8x8.com