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News : TBI Replaces Legacy Telephony System with 8x8 X Series

#contactcenterworld, @8x8, @tbimasteragent

San Jose, CA, USA, Sept, 2019 -- 8x8, Inc. (NYSE:EGHT), a Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform, announced that TBI Inc., a privately-owned master agents and technology distributor, is now operational on 8x8 X Series.

TBI’s rapid growth and the impending obsolescence of the company’s previous phone solution meant it was the right time to install a new communications system. Transitioning from a legacy ShoreTel deployment, TBI turned to 8x8 for a company-wide Unified Communications as a Service (UCaaS) solution. "We were able to cancel our traditional PRI trunks and annual maintenance agreement on the legacy equipment which means significant cost savings," said Steve Roos, Vice President, Technology and Business Development at TBI Inc.

Having recently relocated to a new, larger Chicago headquarters, the organization now leverages 8x8’s X Series platform. 8x8 X Series provides employees the flexibility of a cloud-based communications platform with voice, video, chat and other features for use in the office, at remote locations and on mobile phones. 

"As we progressed with our new 8x8 system, we no longer needed traditional telephony handsets across the entire company and only deployed 60 handsets, with everyone else using softphone apps on their PC, Mac or mobile device. Lots of restrictions for mobility have been lifted with our use of 8x8," said Roos. "As an added bonus, the hands-on treatment during our planning and deployment made for a very smooth migration. Leveraging the platform for voice, chat and video helps us to collaborate more quickly internally and to connect with our vendors, partners and customers effortlessly, anywhere in the world."

"As a leading technology distributor, TBI is very familiar with the wide range of UCaaS vendor offerings. When it came time for them to select a cloud provider, they didn’t hesitate to select 8x8," said John DeLozier, Global Channel Chief at 8x8. "We look forward to continuing our close relationship as well as providing them with best-in-class communications services for all of their employees."

#contactcenterworld, @8x8, @tbimasteragent

Posted by Veronica Silva Cusi, news correspondent
Source: https://investors.8x8.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Connectivity

Read today's tip or listen to it on podcast.

Published: Friday, September 6, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
PH: 508-862-8600

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
PH: +1-773-325-0608

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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