#contactcenterworld, @tcn, @ISGplc
St. George, UT, USA, Sept. 19, 2023 - TCN, Inc., a global provider of a comprehensive cloud-based call center platform for enterprises, contact centers, BPOs, and collection agencies, announced it has been recognized as a Product Challenger in the 2023 ISG Provider Lens™ Contact Center as a Service(CCaaS) - CX Global report.
Focused on cloud-based platforms and contact center solutions, the study evaluates CCaaS providers that offer solutions for a better customer experience while integrating technical requirements across industries globally. It also evaluates providers based on their platform capabilities, open architecture, AI and machine learning capabilities - including speed, reliability, scalability and embedded analytics - and the overall quality of the solutions offered.
"We are excited to be named as a Product Challenger again in the competitive global contact center industry." -Terrel Bird, CEO & co-founder of TCN
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"We are excited to be named as a Product Challenger again in the competitive global contact center industry," said Terrel Bird, CEO & co-founder of TCN. "Customer service and innovation are two of the things we pride ourselves on most at TCN. We value and take to heart the feedback from our customers and organizations like ISG. This gives us insight into what is important to our customers and what we need to focus on as a company and how we can provide contact centers with all the technology they need to better service their customers."
"Operator by TCN empowers contact centers via seamless integration and delivery of all critical call center functions including authentication and administration, on a single powerful scalable platform," said Kenn Walters, global lead analyst at ISG.
ISG's 2023 report evaluates 22 relevant software vendors and service providers in the global market based on the following evaluation criteria: strategy & vision, tech innovation, brand awareness and presence in the market, sales and partner landscape, breadth and depth of portfolio of services offered and CX and recommendation.
#contactcenterworld, @tcn, @ISGplc
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com
About TCN:
A Global Provider in Call Center Technology: TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN supports billions of interactions every year between call center agents and customers.
A Comprehensive Platform: TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.
About ISG Plc:
ISG Plc is an international construction services company delivering fit out, construction and a range of specialist services, with 31 offices worldwide. The company works with owners, developers and occupiers in the public and private sector for an extensive range of industries. ISG Plc was established in 1989 and has been quoted on AIM since 1998. Today the company has a turnover of around £1.3 billion. 
Published: Thursday, September 21, 2023
| 2.) |  SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) |
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