News : TCN and Global Connect Prevail in Federal Circuit Appeal
St George, UT, USA, Aug, 2017 -- TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, in conjunction with Global Connect, another provider of cloud-based dialing and communication services, announced that they prevailed in their appeal against NobelBiz, Inc.
....NOTE - content continues below this message
We invite you and your colleagues to take a couple of days out of your busy schedule to join us and the elite in the industry to listen to the NEXT GENERATION Contact Center & Customer Engagement Best Practices - WORLD'S BEST IN 2018! - ALL AWARD WINNERS!.
>>>>> FIND OUT MORE: HERE
The appeal stems from 2012 and 2013 lawsuits filed over a pair of patents, which NobelBiz believed, covered some minor functions of TCN’s and Global Connect’s systems. The U.S. Court of Appeals for the Federal Circuit agreed with TCN and Global Connect on how these patents should be understood and vacated the Eastern District of Texas’ award of around $2 million.
"TCN is pleased with the court’s ruling and proud to finally have our actions vindicated," said Jesse Bird, co-founder and chief technology officer for TCN. "With unparalleled customer support, service and technology, we continue to be committed to providing original, innovative and reliable contact center technology solutions for businesses of all sizes."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Transformation
More Editorial From TCN
As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete.
Published: Wednesday, August 9, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...