News : TCN and Global Connect Prevail in Federal Circuit Appeal
St George, UT, USA, Aug, 2017 -- TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, in conjunction with Global Connect, another provider of cloud-based dialing and communication services, announced that they prevailed in their appeal against NobelBiz, Inc.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
The appeal stems from 2012 and 2013 lawsuits filed over a pair of patents, which NobelBiz believed, covered some minor functions of TCN’s and Global Connect’s systems. The U.S. Court of Appeals for the Federal Circuit agreed with TCN and Global Connect on how these patents should be understood and vacated the Eastern District of Texas’ award of around $2 million.
"TCN is pleased with the court’s ruling and proud to finally have our actions vindicated," said Jesse Bird, co-founder and chief technology officer for TCN. "With unparalleled customer support, service and technology, we continue to be committed to providing original, innovative and reliable contact center technology solutions for businesses of all sizes."
#contactcenterworld, @tcn, @nobelbiz
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Empathy
More Editorial From TCN
As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete.
About NobelBiz Corporation:
NobelBiz is a team of experienced professionals who are raising the bar in the contact center and telecommunications industry. Our customers rely on us to deliver the revenue-generating and compliant solutions that help drive their success. Our flagship product, LocalTouch®, is a patented, award-winning caller ID management solution. As an industry provider, we offer the best contact center solutions available and support many companies requiring contact center solutions across the globe. .
Published: Wednesday, August 9, 2017
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...