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News : TCN and Global Connect Prevail in Federal Circuit Appeal

#contactcenterworld, @tcn, @nobelbiz

St George, UT, USA, Aug, 2017 -- TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, in conjunction with Global Connect, another provider of cloud-based dialing and communication services, announced that they prevailed in their appeal against NobelBiz, Inc.

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The appeal stems from 2012 and 2013 lawsuits filed over a pair of patents, which NobelBiz believed, covered some minor functions of TCN’s and Global Connect’s systems. The U.S. Court of Appeals for the Federal Circuit agreed with TCN and Global Connect on how these patents should be understood and vacated the Eastern District of Texas’ award of around $2 million.

"TCN is pleased with the court’s ruling and proud to finally have our actions vindicated," said Jesse Bird, co-founder and chief technology officer for TCN. "With unparalleled customer support, service and technology, we continue to be committed to providing original, innovative and reliable contact center technology solutions for businesses of all sizes."

#contactcenterworld, @tcn, @nobelbiz

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.businesswire.com


About TCN:
Company LogoAs a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete.
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About NobelBiz Corporation:
Company LogoNobelBiz is a provider of contact center software solutions from their patented carrier of carriers network to their new fully-remote omnichannel contact center solution. Their network guarantees your lines stay up all the time, and their omnichannel product makes sure agents can seamlessly switch between Twitter and voice, or any channel, with a simple click. Their support and engineers are always ready to guarantee full compliance and attestation solutions.
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Today's Tip of the Day - Consider Your Center As A Production Line

Read today's tip or listen to it on podcast.

Published: Wednesday, August 9, 2017

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2020 Buyers Guide Visual Communications

 
1.) 
Chatvisor

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 
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