#contactcenterworld, @tcn
Mountain View, CA and St. George UT, Apr, 2023 - Prodigal, a provider of consumer finance intelligence, and TCN, a provider of cloud-based call center technology, announced a partnership to improve consumer finance contact center efficiency and provide positive customer experiences.
Today's collections call centers face various challenges, including hiring and retaining representatives, managing shifting regulatory requirements, meeting new consumer preferences, and rising financial delinquencies.
Both TCN and Prodigal are committed to using technology to address these issues, easing stress on representatives and benefiting consumers.
Together, TCN and Prodigal's solutions streamline clumsy call center workflows to simplify dialing, offer customers self-payment options and omnichannel communications, coach agents to success, eliminate annoying administrative tasks by automating agent call notes, boost quality assurance and compliance adherence, and more.
These improvements allow agents to focus on customers and conversations, improving interactions and financial outcomes for everyone.
"We appreciate the easy integration between TCN and Prodigal, allowing us to focus on maximizing revenue cycle performance for our customers," said Janett Carbajal, Director of Customer Service at Annuity Health.
"We continuously turn account intelligence into specific, actionable recommendations for consumer finance teams. This is a perfect match for TCN's commitment to improving the call center experience from the inside out," said Shantanu Gangal, Prodigal's CEO and co-founder.
Uniting TCN's advanced contact center platform, TCN Operator, with Prodigal's skilled focus on improving consumer finance communications delivers benefits to clients and customers alike.
"TCN is founded on technological innovation and customer service," said Bryce Payne, VP of business development at TCN. "We are thrilled with our ongoing partnership with Prodigal, a company that exemplifies these values to benefit both customers and professionals while bettering the industry one collection at a time."
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com
About TCN:
A Global Provider in Call Center Technology: TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN supports billions of interactions every year between call center agents and customers.
A Comprehensive Platform: TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.
Published: Tuesday, April 4, 2023
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