News : TCN Announces Exclusive Reseller Partnership with ICXnet Corporation
Tokyo, Japan, & St. George, UT, USA, January, 2017 -- TCN Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced an exclusive reseller partnership with Japan-based ICXnet Corporation. With operations in Japan, Hong Kong and Switzerland, ICXnet Corporation provides IT and telecommunications products to large international corporations worldwide. Under this partnership, ICXnet will promote and market TCN’s cloud-based contact center suite, Platform 3.0, to domestic and multinational companies based in Japan.
"We are thrilled to be partnering with TCN because TCN offers the most advanced cloud-based contact center solutions in the market, providing contact center communications, operations and management in a single view," said Saku Kawamata, president of ICXnet Corporation. "We are confident that TCN’s innovative features for collections, ease of deployment and flexibility, global Telco bundle and billing capabilities would significantly benefit our customers in Japan."
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
"The demand for cloud-based contact center solutions has been steadily increasing worldwide, and we have experienced a steady growth in our Asia-Pacific operations for the past four years, particularly in the Philippines, Australia and New Zealand," said Terrel Bird, CEO and co-founder of TCN. "We are excited about our partnership with ICXnet and look forward to offering our latest multi-language solutions to future customers in Japan, streamlining their operations and improving overall productivity and efficiency."
"Many Japanese and multinational corporations are looking to integrate their call center systems into one cloud-based platform," said Li Tiatia, executive vice president of Asia-Pacific operations of TCN. "TCN offers the ideal solution for that, enabling contact centers and BPOs to minimize IT expenses and focus on growing their businesses."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Team Leaders
More Editorial From ICXnet Corporation
About ICXnet Corporation:
ICXnet cultivates and delivers the best of advanced telecommunication and information technology, acquisition and management process from its partners around the world and offers them in the most innovative and creative means that are in client's best interests and cost-effective ways. Cloud-based solutions allow clients to achieve the same business infrastructure support without complex hardware, excessive capital investments and systems support. With direct operations in Japan, Hong Kong and Switzerland, ICXnet also provides services and operations in Asia, Europe and Middle East countries.
Published: Monday, January 16, 2017
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t...
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a technology-enabled global business services company specializing in customer engagement and improving business performance...