Seattle, WA, and St. George, UT, USA, May 8, 2019 -- TCN, Inc., a provider of cloud contact center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its integration partnership with Envision, a technology provider that specializes in the contact center workforce optimization market.
Through this partnership, TCN will integrate its agent dashboard, Agent Gateway, with Envision’s latest generation quality monitoring solution, Click2Coach. This integration will enable contact centers to increase agent engagement and workforce performance to augment an organizations’ top-line and bottom-line business objectives.
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"We are excited to work with Envision to take customer experience and contact center performance to new levels," said Terrel Bird, CEO and co-founder of TCN. "With the addition of a cloud multi-tenant workforce optimization application, TCN will continue to help contact centers adapt to evolving customer needs and changing technology over a growing number of communication channels."
"We are proud to partner with a contact center industry leader like TCN to help equip its customers with a comprehensive workforce optimization solution that will improve agent performance and enhance customer experiences," said Rodney Kuhn, CEO and founder of Envision. "Through this partnership, we hope to continue to unlock performance and boost agent productivity for contact centers around the globe."
Posted by Veronica Silva Cusi, news correspondent
A Global Provider in Call Center Technology: TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN supports billions of interactions every year between call center agents and customers. A Comprehensive Platform: TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.
Deliver Customer Experience without Compromise For more than 20 years, Envision has been providing solutions to our customers that optimize customer experience by turning data from customer interactions into action, making an intelligent impact on your business that leads to exceptional customer experiences. We are proud to help record, analyze and improve customer interactions every day. Data from phone, e-mail, web chat and social media interactions can help quickly identify patterns and trends, optimize operations and transform customer relationships. Envision delivers software solutions, in the cloud or on premise, to optimize your workforce. With our integrated line of Click2Coach products, customers get voice of the customer analysis, graphical dashboards, performance management, desktop analytics, speech analytics, interaction and compliance recording, quality management, workforce management and coaching and eLearning.
Published: Friday, May 10, 2019
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