News : TCN Announces Merger with Global Connect
St. George, UT & MMays Landing, NJ, USA, Dec 14, 2015 -- TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced that it has entered into a definitive agreement to merge with Global Connect, another provider of cloud-based dialing and communication services. Under terms of this agreement, TCN and Global Connect will merge and work in conjunction as the industry’s provider of diversified cloud-based contact center solutions.
The merger is expected to greatly expand TCN’s market reach, strengthen its suite of contact center offerings and accelerate the growth momentum. Through this partnership, TCN customers will be able to take advantage of Global Connect’s advanced SMS and email capabilities, and Global Connect customers can leverage TCN’s leading features, such as Inbound Calling, Agent Gateway and Business Intelligence Reporting.
"We are excited to officially announce our merger with Global Connect and the mutual benefits that will stem from the combining of these two industry-leading platforms," said Terrel Bird, CEO and co-founder of TCN. "We are confident that this partnership of two major outbound call center technologies will help capitalize on each company’s individual strengths and deliver more robust, streamlined services to our customers. It will also help kickstart TCN’s future roadmap, including faster development of features and multi-channel growth."
After the merger, Global Connect’s executive team will remain intact and lead TCN’s east coast operation at its office in Mays Landing, NJ. The majority of Global Connect’s employees in support, IT development and sales positions will also join TCN.
"We look forward to merging with TCN and leveraging individual strengths into a combined organization that is better fit to meet and exceed the needs of the contact center industry," said Darrin Bird, executive vice president of Global Connect. "We are committed to providing our customers with a seamless transition and building a brand together that will deliver superior customer support and value added services well into the future."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Running Multiple Contact Centers
More Editorial From TCN
As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete.
Published: Tuesday, December 15, 2015