News : TCN Announces New Features for Platform 3.0 Technology Solution
St. George, UT, Nov 18, 2014 -- TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, announces the release of functionality enhancements for Platform 3.0, its cloud-based contact center suite. The new features, including Extended Conditional Dialing and Aggregate Reporting, are designed to enhance the usability of Platform 3.0 and extend call center agents’ efficiency.
Platform 3.0 closely monitors agent-customer interactions, allowing management to better analyze campaign success and team performance. Routine and timely activities are streamlined through the solution along with the addition of advanced analytical capabilities.
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Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Measuring Performance
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As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete.
Published: Wednesday, November 19, 2014
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