#contactcenterworld, @tcn, @CallMiner

George, Utah & Waltham, Mass., April 10, 2018 -- TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its integration partnership with CallMiner, a platform provider of speech and customer engagement analytics. Under the partnership, TCN will fully integrate its advanced cloud-based contact center solution, Platform 3.0, with CallMiner Eureka, the speech analytics platform. This integration will enable contact centers to improve call center and agent performance and optimize customer experience, while increasing efficiency and reducing compliance risk.

"We are proud to partner with leading technology companies, such as CallMiner, to offer new and innovative solutions to our customers," said Terrel Bird, co-founder and CEO of TCN. "With TCN Speech Analytics, our global customers will have access to full speech transcription, smart search and discovery tools, and the ability to make well-informed decisions based on agent performance."

"We are excited to partner with TCN to improve how companies track and manage contact center performance to transform their operations," said Paul Bernard, president and CEO of CallMiner. "By offering both our Enterprise and Starter editions of CallMiner Eureka, this new partnership allows TCN to enable contact centers, collection agencies and BPOs of all sizes the opportunity to record, transcribe and obtain invaluable insights from every customer call."

#contactcenterworld, @tcn, @CallMiner