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George, Utah & Waltham, Mass., April 10, 2018 -- TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its integration partnership with CallMiner, a platform provider of speech and customer engagement analytics. Under the partnership, TCN will fully integrate its advanced cloud-based contact center solution, Platform 3.0, with CallMiner Eureka, the speech analytics platform. This integration will enable contact centers to improve call center and agent performance and optimize customer experience, while increasing efficiency and reducing compliance risk.
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"We are proud to partner with leading technology companies, such as CallMiner, to offer new and innovative solutions to our customers," said Terrel Bird, co-founder and CEO of TCN. "With TCN Speech Analytics, our global customers will have access to full speech transcription, smart search and discovery tools, and the ability to make well-informed decisions based on agent performance."
"We are excited to partner with TCN to improve how companies track and manage contact center performance to transform their operations," said Paul Bernard, president and CEO of CallMiner. "By offering both our Enterprise and Starter editions of CallMiner Eureka, this new partnership allows TCN to enable contact centers, collection agencies and BPOs of all sizes the opportunity to record, transcribe and obtain invaluable insights from every customer call."
A Global Provider in Call Center Technology: TCN is a global provider of a comprehensive, cloud-based call center platform for enterprises, contact centers, business process outsourcing firms (BPOs) and collection agencies. Founded in 1999, TCN supports billions of interactions every year between call center agents and customers. A Comprehensive Platform: TCN’s flagship cloud-based contact center platform, TCN Operator, features a holistic set of easy-to-use, automated agent tools and apps for omnichannel communications, workforce engagement, compliance & data management, integration & automation, intelligence, reporting & analytics and collaboration & accessibility. TCN’s secure platform integrates seamlessly with leading APIs and is accessible to agents with visual impairments.
CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Published: Wednesday, April 11, 2018
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