Time to upgrade your membership
Take advantage of all the benefits of an executive membership - Click here to upgrade now
News : TCN Announces NEW Partnership with CallMiner
George, Utah & Waltham, Mass., April 10, 2018 -- TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced its integration partnership with CallMiner, a platform provider of speech and customer engagement analytics. Under the partnership, TCN will fully integrate its advanced cloud-based contact center solution, Platform 3.0, with CallMiner Eureka, the speech analytics platform. This integration will enable contact centers to improve call center and agent performance and optimize customer experience, while increasing efficiency and reducing compliance risk.
Sponsor message - content continues below this message
2019 '14th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
"We are proud to partner with leading technology companies, such as CallMiner, to offer new and innovative solutions to our customers," said Terrel Bird, co-founder and CEO of TCN. "With TCN Speech Analytics, our global customers will have access to full speech transcription, smart search and discovery tools, and the ability to make well-informed decisions based on agent performance."
"We are excited to partner with TCN to improve how companies track and manage contact center performance to transform their operations," said Paul Bernard, president and CEO of CallMiner. "By offering both our Enterprise and Starter editions of CallMiner Eureka, this new partnership allows TCN to enable contact centers, collection agencies and BPOs of all sizes the opportunity to record, transcribe and obtain invaluable insights from every customer call."
Today's Tip of the Day - Schedule In Advance
More Editorial From TCN
As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete.
CallMiner is a provider of enterprise speech analytics. CallMiner believes that resolution is the fundamental driver of positive customer experiences. With the tagline “Listen to Your Customers, Improve Your Business” our goal is to help companies automate the overwhelming process of extracting insight from phone calls, chats, emails and social media to dramatically improve customer service and sales, reduce the cost of service delivery, mitigate risk, and identify areas for process and product improvement. Highlighted by multiple customer achievement awards, including six Speech Technology awards in the past four years, CallMiner has consistently ranked number one in customer satisfaction, including surveys conducted by DMG Consulting and Ovum.
Published: Wednesday, April 11, 2018
Forrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
Teleopti is a global provider of workforce management (WFM) software, offering a WFM solution that is sophisticated, localised and easy to use. Teleopti focuses on helping contact centers, back office...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...
With more than 40 years of experience, Bircom has been providing communication solutions to companies of all sizes and companies from all sectors and has been the distributor of companies which are al...