News : TCN Announces Integration with CDS Software’s Debt Collection Solution
St. George, Utah, Sept 24, 2014 -- TCN, Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies, announces that TCN’s Platform 3.0, its cloud-based contact center suite, is now integrated with CDS Software’s CollectOne, a single source debt collection solution. The integration enables CollectOne clients to streamline their processes and increase efficiencies by leveraging TCN’s call center technology.
"The direct integration with TCN's cloud-based technology platform has provided our clients with increased usability across the entire CollectOne suite of tools," said Mark Bergmann, chief operating officer of CDS Software. "We recognize TCN to be one of the best call center technology platforms in the market and ultimately selected TCN based on its all-encompassing suite of solutions and overall value add for our clients."
"We are thrilled to have been selected as the primary inbound and outbound dialer solution for CDS Software’s CollectOne," said Terrel Bird, chief executive officer of TCN. "We are constantly looking to expand our partnerships with other technology providers, and we are confident that this new integration will help better serve our clients within the collection industry."
Posted by Veronica Silva Cusi, news correspondent
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As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete.
Published: Friday, September 26, 2014