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News : TCN Announces Strategic Partnership with Insight Mercantile
Melbourne, Australia & St.George, UT, USA, June 6, 2016 -- TCN Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide, announced a strategic partnership with Insight Mercantile, an accounts receivable and debt collection recovery service provider for the banking and finance industry in Australia. Under this partnership, Insight Mercantile has integrated TCN’s cloud-based contact center suite, Platform 3.0, into its core operations to boost productivity, profitability and efficiency.
The integration of TCN Platform 3.0 into Insight Mercantile’s operations includes an automated calling feature that gives the company an advantage in targeting hard-to-reach customers through a manual dialing process.
"Our partnership with TCN has been mutually beneficial, especially the integration with our other vendors, creating a seamless user experience," said Ben Porteus, national manager of Insight Mercantile. "Productivity levels are at an all-time high, and TCN’s powerful business intelligence solution has far exceeded our expectations."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
More Editorial From TCN
As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete.
Published: Tuesday, June 7, 2016